Patient Services Representative

*NOTE* Your application must include your first and last name as they appear on your social security card.

Come advance your career as a Patient Services Representative with the Spokane Regional Health District!
This full-time position is located at the SRHD Treatment Services location, has a dedicated Monday-Friday dayshift schedule, and starts at $25.25/hr.

Who we are:
The Spokane Regional Health District is passionate about public health and considers it a privilege to be able to provide services to the residents of Spokane County. We are one of 34 local public health agencies serving Washington state's 39 counties. We have approximately 280 employees and serve a population of more than 550,000 in Spokane County.

What we do:
Spokane Regional Health District is organized into six divisions to best serve the diverse needs of our community: Environmental Public Health, Community Health, Treatment Services, Disease Prevention and Response, Administration, and Finance.

Why you should work with us:
Come join a team where you will have the opportunity to make a difference! The Spokane Regional Health District promotes a culture of growth, teamwork, and family. We are offering an opportunity to become part of an energetic team in a supportive work environment and have a positive impact on our community at the same time! Flexible shifts to work well with your lifestyle, great pay, and a friendly atmosphere are just a few reasons to join this amazing team!

What you can expect from us:
Working at the Spokane Regional Health District is more than just a job; it is a place where you can be directly involved with the betterment of the health and well-being of your local community. Below is a summary of our benefits:

• 37.5-hour work week
• 13 Paid Holidays plus 1 personal day
• Paid Vacation (7.5 hours per month)
• Paid Sick Leave (7.5 hours per month)
• Pension plan options
• Tuition reimbursement
• Competitive medical benefits
• Career growth and development planning
• And much more...

The Patient Services Representative is primarily responsible for serving as a liaison between SRHD Opioid Treatment Services' patients and healthcare professionals (internal/external) to ensure patients receive the right information needed for understanding/guidance of the various insurance company options. Educates the patients around benefit packages and billing options. Educates and helps the patients to understand and be able to navigate the healthcare system. Understands the flows/processes of claims surrounding the various insurance plans. Works with patients to ensure financial compliance.

• Assist patients and clarifies any points of confusion with a variety of insurance issues/concerns surrounding billing, coverage, authorizations, plan options, etc.
• Monitor Outstanding Balances for financial compliance weekly.
• Obtain authorizations from insurances that require authorizations for claims submission.

• Assist patients who are over income for Medicaid with selection of available Marketplace Insurance plans and help them to understand how it works, their expected costs as well as for general and emergency room use. Also, look at resources available to reduce their cost sharing amounts.

For a complete detailed job description, click here

Required Qualifications:

• Associate degree in business or closely related field.
• Three to five years of customer service experience, including two years of medical billing.
• Community Navigator Assister Certification/Recertification within 6 months of hire date.

An equivalent combination of education, experience, and professional certification may be considered provided the individual's background demonstrates the knowledge, skills, and abilities required for the position.

Preferred Qualifications:

• Bachelor's degree in business or closely related field.
• Experience in a mental health/behavioral health setting.

If you share our values, we want to hear from you! For more information about SRHD and to apply online, visit our website at https://www.srhd.org/about-srhd