Instructional Designer - Bilingual English/Spanish - 100% Virtual

Clarity Consultants
United States, California, Campbell
900 East Hamilton Avenue (Show on map)
Feb 28, 2025
We are working exclusively with our client to identify an Instructional Designer to revamp their customer service training materials and documentation - with materials in both English and Spanish. The customer service agents primarily sit in Guatemala and Honduras. The goals are to improve agent onboarding, reduce ramp-up time, and enhance overall service quality. 100% of the training content exists and includes 350 slides, 120 Confluence pages, and 40 scripts, lacking uniformity and organization. Prior to the project start, the client's internal team will review and update all materials (Confluence pages, training slides, and scripts), refine verbiage and brand voice, and draft an overall training framework/agenda. The Instructional Designer Consultant will complete a comprehensive review of the training materials with a focus on: Ensuring alignment with their training framework and overall goals Implementing recommendations on content structure, sequencing, interactivity, and any necessary additions or adjustments. Reviewing and updating materials for clarity and ease of understanding from the perspective of someone new to their business and identifying any areas that may need refinement. Start Date: Mid-April Project Duration: 4-6 weeks Location (Virtual or Onsite): 100% virtual Experience requirements: Strong experience in Instructional Design and content development Bilingual (English/Spanish with at least conversational Spanish skills) Experience in AI integration Experience developing customer service training Experience with Confluence, Google Slides and/or similar tools The pay range for this project is $60.00 to $70.00 per hour. Individual pay is determined by a number of factors, including but not limited to skill set, depth of experience, relevant education, certifications and specific work location. Clarity Consultants is an Equal Opportunity, Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, orientation, gender identity, disability or protected veteran status.