ESA+ Scholarship Specialist

About the Opportunity
This ESA+ Scholarship Specialist position reports to the ESA+ Program Manager. Its primary purpose is to diagnose and solve customer problems which are routed to the agency via email or help desk tickets; to provide support to the K12 call center by advising those staff and taking escalated calls; to explain and manage complex enrollment options; to diagnose and explain payment processing issues or tax implications; as well as to review and explain allowable expenses, and provide technical support for stakeholders using the 3rd party technology platform where parents submit invoices and receipts for review.
Responsibilities further include explaining the documentation of a disability to parents, both for initial and for continuing eligibility; reviewing documentation of a disability submitted by the parents; diagnosing issues related to parents obtaining the correct documentation of a disability; providing technical support to parents completing required processes in the main database system, including uploading electronic documents; contributing to the development of content and materials for the website, handbooks, and other public-facing documents; and assisting with training both for external stakeholders and internal staff.
Responsibilities further include explaining the documentation of a disability to parents, both for initial and for continuing eligibility; reviewing documentation of a disability submitted by the parents; diagnosing issues related to parents obtaining the correct documentation of a disability; providing technical support to parents completing required processes in the main database system, including uploading electronic documents; contributing to the development of content and materials for the website, handbooks, and other public-facing documents; and assisting with training both for external stakeholders and internal staff.

This position may be eligible for a hybrid or remote work
arrangement, consistent with NCSEAA policy. NCSEAA employees are generally
required to reside in North Carolina, within a 2-hour commuting distance of
their assigned duty station.

About the North Carolina State Education Assistance Authority

The North Carolina State Education Assistance Authority (NCSEAA) is the State agency that has been helping North Carolinians pay for education since 1965. NCSEAA administers financial aid and savings programs, helps students and families understand how to make paying for college more manageable, and provides resources for education professionals about financial aid.

About the Team

The Division of K12 Scholarship Programs administers over 30 aid programs
awarding over $350 million to approximately 150,000 K12 and college students
each year. The Division also conducts FAFSA outreach programs to educate and
assist North Carolina students and families with paying for college and offers
training programs for financial aid professionals and school counselors.

Minimum Education, Experience, and Skills
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Education, Experience, and Skills
Bachelor's degree and minimum of one year of relevant
experience working in customer service and program administration using a
database system in a government setting.

• Classification: University Program Associate
• Position Competency Level: Journey
• Position Number: 20069453
• Employment Type: SHRA
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Recruitment Salary Range: $48,000-$49,500
• Salary Grade Equivalent: GN07
• Location: Raleigh, NC USA
• Posting Open Date: 2/27/2025
• Posting Close Date: 3/20/2025 7:00 p.m. EST

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.