Credit Card Dispute Specialist

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Vienna
Feb 27, 2025
Some things to highlight about the position - * Duration - 6-month contract (potential to extend if business need is there) * Focus on Production, adapting to change, critical thinking and accuracy. * Position has a high focus on production (They have to get through 56 cases per day - they utilize a queue) * No phone work - they help member cases and inquiries but do not speak to members directly. If someone loves customer service and working directly with members over the phone, this is not the right opportunity for them. Interview questions: * Can you walk me through your experience regarding goals and metrics? * Tell me about a time when you had to adapt to change quickly and how did you adjust to that change? * Walk me through your experience analyzing data and how you had to make a decision quickly? Job Description: * To receive Credit Card Dispute inquiries from members and provide guidance regarding existing claims. * Review, research, and resolve new credit card dispute claims through processing chargebacks, pre-arbitration, or pre-compliance cases with other financial institutions through the VISA network. Respond to member inquiries from Contact Center and Branch personnel. Resolve member disputes directly with merchants. * Assist members by reviewing and understanding documentation provided by members and merchants regarding contracts, contract estimates and terms and conditions. * Remain alert and informed of threats to account security, counterfeit operations, and stolen cards. Resolve basic and routine issues. * Works under direct supervision. Qualifications: Time management skills, able to work independently with little supervision, previous clerical, technical and/or administrative experience, can redirect attention as needed to changing queues, excellent written and verbal, ability to work accurately with numbers. #eastpriority25 Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Vienna,VA. Application Deadline This position is anticipated to close on Mar 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.