Head of Messaging and Collaboration Technology

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Were seeking our Head of Messaging and Collaboration Technology to join our Technology Service Group (TSG) Technology Production Services team. This role can be located in either our Lake Mary or Pittsburgh sites at 4 days per week in office.

In this role, youll make an impact in the following ways:

• Lead a team of Production Services Engineers focused on messaging and collaboration within our firm. You will work with global teams to deliver solutions in support of key product initiatives by working closely with product owners, architects, engineers, compliance, and risk teams.
• Drive digital transformation in the collaboration for 60k+ BNY users
• Implementing and supporting messaging and core applications for the firm such as Microsoft 365, on-prem Exchange, SharePoint Online, MS Teams etc. for 60k+ users across all BNY locations
• Drive and motivate the BNY messaging and collaboration production services team; together, work closely with the Workspace engineering teams and implement solutions in coordination with global, cross-functional teams
• Manage and assist during incidents and act as an escalation point for 1st and 2nd level support teams
• Schedule, coordinate, and communicate changes in the environment.

To be successful in this role, were seeking the following:

• Leader with strong presence to lead a team of SMEs based in US, EMEA, India and APAC
• Extensive experience with Microsoft Email technologies in an enterprise environment
• Extensive team management experience in managing global teams
• Experience with Microsoft 365 including setup, administration, migration and integration in a hybrid Exchange environment
• Experience with Exchange 2013++, Symantec and Proofpoint mail gateways
• PowerShell scripting
• Strong communication skills, transparency, and ownership
• Strong problem-solving skills coupled with quick learning in a fast-paced environment

At BNY, our culture speaks for itself. Heres a few of our awards:

• Americas Most Innovative Companies, Fortune, 2024
• Worlds Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN 100% score, 2023-2024
• Most Just Companies, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloombergs Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.