Help Desk Technician

TEKsystems
$20.00 - $32.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Des Moines
Feb 25, 2025
Job Summary The Helpdesk Technician is responsible for providing exceptional IT/Systems technical support to all employees as well as external vendors. Essential Job Duties and Responsibilities * Answers incoming calls/requests; responds to all inquiries related to hardware/software and other technical issues related to desktops and work stations in an appropriate, prompt and efficient manner so internal/external customers experience exemplary service. * Interacts with customers via written communications, in person, or over the phone. * Engages in solving the customer's technical issues and/or answering their questions by clarifying information, researching issues, and locating/delivering findings. * Follows up on issues to ensure they have been adequately resolved. * Installs hardware and software including desktop computers, laptops, phones, printers, plotters, TVs, room devices, and all peripherals. * Troubleshoots all hardware and software issues for employees in conjunction with hardware listed above. * Maintains hardware/software inventory as well as licensing and other software and hardware assigned to users. * Monitors and maintains company internet, intranet, and email. Assists and trains users when setting up new accounts. * Performs special projects as assigned. * Other duties as assigned Skills * Customer service * Desktop PC support * Microsoft Office * Active Directory * Windows 10 * Troubleshooting * Hardware * Help desk * Desktop support * Imaging * Deployment Top Skills Details * Customer service * Desktop PC support * Microsoft Office * Active Directory * Windows 10 * Troubleshooting * Hardware * Help desk Critical Success Factors * Adaptable/Flexible: Consistently open to new ideas; quickly adapts to changing situations; applies different approaches in situations with different people for desired outcomes; applies new perspectives, ideas, techniques and focus as required. * Communication: Ability to clearly & accurately convey information verbally and in writing, consistently using appropriate language/grammar for the situation. Ability to convey information to internal/external audiences in a clear and concise manner; effectively presents to groups or one-on-one; able to write documents, procedures, and other communications. * Customer Service Oriented: Understands and anticipates internal/external customer needs providing prompt attention and service; committed to creating a customer experience of loyalty and trust by ensuring issues are satisfactorily resolved; consistently displays professionalism, treating customers with courtesy and respect while demonstrating honesty and sincerity. Goes above and beyond "the call of duty" when necessary for resolution increasing customer satisfaction. Treats problems with a sense of urgency so the customer feels important and fairly treated. * Initiative: Knows what needs to be done or should be done and takes action without waiting for order or request; when situations are above authority level, brings issues to superiors for possible action. * Interpersonal Skills: Relates to others, relays messages and acts in ways that typically gains trust, understanding, and favorable responses. Has ability to deliver negative messages in a manner that will help gain acceptance with audiences. * Problem Solving/Judgment: Able to assess issues, identify root causes and formulate solutions systematically or on the fly applying knowledge, creativity, experiences and sound judgment tapping into available information and other applicable resources. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Des Moines,IA. Application Deadline This position is anticipated to close on Mar 5, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.