Customer Service Representative

Are you passionate about providing exceptional service? Join the Staffmark team in Ontario, OH, as a Customer Service Representative! Apply today and take the next step in your career!

Pay Rate: $15/hr

Shift: Monday to Friday, 9:00 am - 5:30 pm EST (Remote position)

As a Customer Service Representative, you'll be the first point of contact for customers, offering top-tier support through phone, email, and live chat. You'll also gather customer feedback to help enhance our merchandise, website usability, and policies, contributing to increased customer satisfaction and retention.

Primary Responsibilities:

• Respond to and resolve customer inquiries via phone, email, and live chat
• Follow up on order issues and suggest process improvements
• Identify areas for improvement based on customer feedback
• Draft clear and effective messages for customer communication
• Manage orders through our system

Experience & Skills:

• Excellent communication skills (phone, email, live chat)
• 2 years of customer service experience or equivalent
• Experience in proofreading, copy editing, or writing is preferred
• Background in e-commerce or print/design is a plus
• Work-from-home experience is beneficial
• High School Diploma or GED equivalent
• Strong organizational skills and attention to detail
• Proficiency in web browsers
• Ability to collaborate with internal and external teams

We value your hard work and dedication, offering weekly pay every Friday via direct deposit or pay card, plus access to a supportive local team that's here to help you succeed. Enjoy employee discounts, referral bonuses, and comprehensive benefits, including medical, dental, vision, and 401K options for you and your family.

Ready to join our team? Click 'Apply Now' to connect with a recruiter. We look forward to welcoming you aboard!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.