Solutions Support Specialist

Overview:

The role of the Solutions Support Specialist is to provide sales and support to the Solutions Group that includes ORR's prescription eyewear, boot & shoe, clothing and PPE vouchers programs. The role of Solutions Support Specialist involves working with many different internal and external departments as well as customers and suppliers to resolve customer issues and improve the customer experience.

CORE RESPONSIBITLIES include the following and all other duties assigned:

• Troubleshoot and work towards resolution of customer issues in a timely and efficient manner
• Answer incoming calls from internal and external customers delivered through an ACD call system
• Monitor and respond to written inquiries from internal and external customers received via email
• Responsible regular account maintenance including changes and/or modifications to existing voucher programs
• Responsible for managing the order cycle from creation to invoicing, including expediting open orders on demand, as well as through daily and weekly reporting, for voucher program customers
• Assist customers with product selection & availability, eligibility issues, e-catalog issues, returns, warranty info and other administrative processes
• Contact manufacturers to resolve customer concerns through discussion of products, services, and accessories
• Assist in the training of new Solutions Support Specialist

ASSOCIATE RESPONSIBILITIES

Responsible for understanding, supporting, and living our core values. Expected to value Candor by being open, honest, and respectful when communicating. Ability to achieve individual and company goals through High Performance with passion, innovation, and commitment to continuous learning. Always have at the heart of everything Indispensable Service to your fellow associates, customers, our partners, and our community. We believe People are the foundation of our business and expectations include valuing the team, our diversity, taking pride in our character, and personal responsibility

EDUCATION/EXPERIENCE

High school diploma or equivalent required, college degree preferred. Direct customer interaction and problem-solving experience required. Industry safety product knowledge preferred

QUALIFICATIONS, SKILLS & ABILITIES:

• Strong interpersonal and communication skills. Professional demeanor and a sense of urgency in resolving customer concerns. Interest in and motivation to grow accounts by seeking additional products to add to customers programs
• Intermediate level Microsoft Office, especially Excel and Outlook. Ability to learn new software quickly
• Detail oriented and strong organizational skills
• Must be able to work independently and be a self-starter
• Strong organizational and multi-tasking skills

Pay Range: $19.00/hr - $20.00/hr

Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.

The Wurth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

FIND OUT MORE ABOUT OUR COMPANY CULTURE:

• Linkedln - https://www.linkedin.com/company/wurth-industry-north-america
• Facebook - https://facebook.com/Wurthlndustry
• YouTube - https://youtube.com/c/WurthlndustryNorthAmerica

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.