New
Automotive Customer Service Advisor
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![]() United States, Michigan, Warren | |
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*Description*
* Timely case handling while always looking for appropriate and unique solutions for our luxury customers, treat them with empathy and understanding, take initiative to resolve multi-faceted problems which the team is faced with, while ensuring the team leaders and potentially the Senior Advisors have the necessary information on case status, suggestions, and resolutions. * Technical troubleshooting of inbound calls regarding assistance with vehicle connectivity, Wi-Fi, Infotainment and MyBrand Mobile App. * Assist other team members as needed in the research and resolution of escalated situations; provide root cause analysis and necessary corrective action plan. *Additional Skills & Qualifications* * 1+ years of experience in automotive customer service-related profession (preferred not required) * 2+ years of experience in customer service with luxury experience strongly preferred * General technical proficiency, problem solving and troubleshooting experience required * Familiarity with both Android and Apple devices - will give them an idea of how proficient they are with technology. Customers will occasionally call in with these types of concerns and these are high tech vehicles. * Computer navigation and proficiency in Excel, PowerPoint and Word *Hours: * Need to be open to work any shift Monday through Friday 8am - 9pm and Saturdays 9am -9pm *Pay and Benefits* The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Warren,MI. *Application Deadline* This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. |