IHQSE Education and Events Program Manager

Job Summary:

The Institute for Healthcare Quality, Safety, and Efficiency (IHQSE) aims to transform, through discovery, improvement, and spread, the people and processes that serve our patients. As a senior leader in the IHQSE, the Education and Events Program Manager will directly contribute to the operations of a fast-growing, innovative organization working to enhance the quality, safety, and efficiency of healthcare delivery. The IHQSE currently offers 10 educational and development programs. This position will have the unique opportunity to build an even stronger, more robust portfolio of programs and a team to support the aggressive growth of the IHQSE at a campus and national level.

Reporting Structure:

• Reports to the IHQSE Manager of Finance & Operations.
• Will be an active member of the IHQSE Senior Leadership Team.

Nature of Work:

Programmatic and Event Planning and Management (40%)

• Deliver premium experience for customers from initial contact to program completion.
• Manage the life cycle of programs to ensure a high level of execution, including:
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  • Registration and pre-program customer communications.
  • Logistics and onsite execution.
  • Post-program communications and evaluations.
  
  
  
  
• Support program directors in continuous program improvement.
• Work closely with faculty to ensure timely delivery of programmatic materials.
• Assist the IHQSE Leadership Team with customer acquisition and marketing programs.

Programmatic Growth and Leadership (20%)

• Oversee the IHQSE educational portfolio of programs that improve outcomes for the patients we serve.
• Provide strategic and tactical inputs in pursuit of the IHQSE vision.
• Create goals, execute tactics, and achieve annual goals.
• Ensure consistent growth in the number of IHQSE program participants.

Programmatic Development (20%)

• Lead market research for new IHQSE programs.
• Develop proposals, budgets, and plans for current and new programs.
• Explore and lead opportunities for IHQSE to develop novel podcasts, videos, webinars, and other asynchronous training content.
• Enhance the alumni community through educational opportunities.

Evaluation & Enhancement (10%)

• Relentlessly pursue enhanced program effectiveness.
• Streamline and systematize all program processes.
• Develop and maintain evaluation systems that assess the program's ability to achieve transformation of people and processes.

Leadership (10%)

• Active contribution to the IHQSE senior leadership team.
• Responsible for driving IHQSE performance toward vision and annual goals.
• Special projects and other duties as requested by the IHQSE Director.

Work Location:

Hybrid - This role is eligible for a hybrid schedule, with attendance on the Anschutz Medical Campus as needed for in-person programs and meetings (approximately 4-8 days/month). Over time the position may require more on-campus time.

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication, and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community, and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Bachelor's degree from an accredited college or university.
• At least 4 years of experience in creating, managing, and evaluating program content and materials.*
• At least 3 years of experience managing onsite programs.*
  
  
  
  • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year-for-year basis.
  
  
  
  

*Experience may be obtained simultaneously.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Basic knowledge of medical care terms, environments, and culture.
• At least 3 years of experience working in an academic and/or healthcare environment.
• Experience with project management, prioritization, timelines, and ensuring on-time deliverables.
• Experience working with the University of Colorado software systems such as the Marketplace, Concur, and Cvent.
• Experience with customer/client relationship management.
• Event-planning experience.

Knowledge, Skills, and Abilities:

• Strong desire to build and maintain a world-class training and development program.
• Growth mindset capable of stretching to accomplish personal and programmatic excellence.
• Well-developed professional skills in the areas of event planning and program management.
• Demonstrated experience in strategic planning and tactical execution.
• Knowledge and general understanding of university curriculum/education and professional development programs.
• Ability to exercise tact and diplomacy when dealing with stakeholders at all levels.
• Ability to communicate effectively, both orally and in writing, with faculty, staff, learners, alumni, industry, and the public.
• Ability to establish and maintain effective working relationships with faculty, staff, fellows, residents, students, alumni, and administrative personnel at all levels, including outside organizations and the public.
• A demonstrated ability to independently organize and complete complex projects and to work under tight deadlines.
• A demonstrated ability to independently manage and respond to support customer needs and requests in a professional, timely manner.
• Excellent interpersonal skills.
• Attention to detail and exceptional organization.
• Ability to work independently and as a member of a team, handle a fast-paced environment.
• Advanced knowledge of Microsoft Word, Excel, and PowerPoint.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Anne Kercsmar (anne.kercsmar@cuanschutz.edu).

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by March 10, 2025. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as

$70,551 to $89,741.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.