New

Call Center Representative

TEKsystems
$16.50 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Florida, St. Petersburg
Feb 22, 2025
Job Title: Customer Service Representative Job Description The Customer Service Representative (CSR) demonstrates detailed knowledge of retirement plan provisions, pension, and health benefit enrollment to ensure the maximum level of service is provided on every interaction. This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment. Responsibilities * Assist participants in a concierge service model, addressing most inquiries end to end. * Provide high-quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner. * Ensure an optimal participant experience in the handling of all inquiries end-to-end. * Daily management of open cases and new cases, which includes interaction with the employee, conference calls with retirement providers, insurance companies, and/or client services. * Document and update participant account information in the case management system timely and accurately. Essential Skills * Detailed knowledge of retirement plan provisions, pension, and health benefit enrollment. * Critical thinking skills. * Strong communication skills. * Ability to multi-task. * Ability to convey ownership. * Ability to work independently and in a team environment. Additional Skills & Qualifications * 3+ years customer service and/or benefit related experience preferred. * 1+ years remote call center experience. Why Work Here? Enjoy the flexibility of working from home with equipment provided. Benefit from a supportive and dynamic work environment that values teamwork and independent work. This role offers the opportunity to extend your employment beyond the initial term based on performance. Work Environment Work from home with provided equipment. Availability required from 8am-10pm Monday through Friday. The initial term is until June 2025, with the possibility of continued employment for top performers. Job Type & Location This is a Contract position based out of St. Petersburg, Florida. Pay and Benefits The pay range for this position is $16.50 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.