New

Voice Administrator

TEKsystems
$28.85 - $31.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
Feb 22, 2025
Top Skills Details Avaya, Avaya administration, Carrier Circuit, Agent for desktop Additional Skills & Qualifications Moves, Adds, and Changes (MACs) oProcess user and phone setup changes in the Avaya system to include extensions, voicemail, call routing - coordinating with internal customers for scheduling and implementation oTrack and prioritize multiple tasks, completing 30+ requests daily oWith minimal direction support Avaya AAFD users using Avaya System Manager Incident Management & Troubleshooting oInvestigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems oEscalate complex issues to higher-tier support if needed oMaintain accurate and detailed ticket updates in ServiceNow Proactive Task & Queue Management oTake initiative in managing and keeping the task queue clean oEnsure tasks are addressed and closed quickly while maintaining quality oVerify that issues are fully resolved to prevent repeat tickets oContinuously monitor ticket backlog and work proactively to reduce open requests oStrong knowledge of Avaya telephony systems and day-to-day ticket handling oProficient in Microsoft Excel, including pivot tables and lookup tables oExperience documenting and tracking work in ServiceNow or similar ticketing systems oBasic knowledge of Microsoft Teams Calling is a plus Pay and Benefits* The pay range for this position is $28.85 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Antonio,TX. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.