Bilingual English, Mandarin and Cantonese Supervisor Service Account Management - New York City, NY

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.If you're fluent in English and Chinese (Mandarin and Cantonese), we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9 am - 5:30 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 35 East Broadway NY, NY 10002

Primary Responsibilities:

• Work with internal and matrix teams to align operational practices and implement strategies to improve Customer Experience (NPS)
• Partner with GP field sales / Agent Manager and Medicaid team to leverage retail as a distribution channel to grow Asian members for the enterprise
• Work with Medicaid team Supervisor for cross referral and cross selling opportunity
• Accountable for team performance metrics, Advocat4 me, QA and territory sales goals
• Analyze business, performance and sales related reports. Identify business trends and opportunities and share with senior management team.
• Active participant and decision maker in business meetings
• Contribute to Retail business expansion
• Work with QA Supervisor to identify areas of improvement and coaching direct reports
• Coordinate and assign training resources for team
• Scheduling of manpower arrangement, PTO review and approval
• Coordinate manpower and resources support with counterparts in other retail sites
• Communicate corporate service operational protocols, updates, HR policy, facility, housekeeping procedures and practices to team
• Delegation and career development for direct reports
• Organize and host regular team meeting
• Work with vendors, local health plans and community based organizations and coordinate relevant services and health screenings in the retail space
• Build relationships with external community partners, providers and government agency for business opportunity
• Recruitment
• Seek career development and training opportunity to advance leadership capability
• Perform customer service duties sales activities as needed
• Presenter for New Member Orientation and Town Hall meeting
• Coordinate facility maintenance issues with facility management
• Attend enterprise meeting related to job areas

Decision making authority (decision based on predetermined set of outcomes, able to decided based on need with approval from leader, authority to make independent decisions):

• Assign manpower and job duties to direct reports
• Approved direct report timesheets
• Approved direct report PTO request
• Daily retail operations decision
• Facility maintenance
• Recruitment and job offer
• New hire training and staff up training
• EMT and business continuity
• Disciplinary and Corrective actions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of working within the Healthcare industry
• 3+ years of customer service experience
• Bilingual fluency in English, Chinese - Mandarin, and Chinese - Cantonese
• Ability to travel up to 10% of the time among retail sites in NY & NJ
• Must be able to work onsite at the office location 35 East Broadway NY, NY 10002
• Ability to work Monday-Friday from 9:00am to 5:30pm EST

Preferred Qualifications:

• Prior management experience
• Health and/or general insurance sales experience
• NY/NJ Health License

Soft Skills:

• Excellent communication and analytical skills
• Ability to multi-task

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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