Testing Assistant

M-F 7:30am-2pm or 10-4pm, some evenings and weekends required

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Division of Human Resources and Equal Opportunity and Compliance provides the University with a full range of human resources services in support of the University's teaching, research, and public service mission. We commit to support and influence a culture of excellence, respect, and inclusiveness by delivering valuable and innovative services to the University community, creating an environment in which both Faculty and Staff thrive.

The Equal Opportunity and Compliance Office ( EOC) is UNC-Chapel Hill's designated, central office for addressing issues related to discrimination and harassment based on any protected status, including sexual assault, sexual violence, interpersonal violence, and stalking, as well as retaliation and other related misconduct. EOC addresses all matters related to compliance with relevant education and employment laws and regulations, including Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, and other related laws. EOC's compliance efforts include creating, implementing, and enforcing University policies that promote an equitable, inclusive, and welcoming campus community; providing accommodations for students and employees based on protected status; handling matters related to equal employment opportunities; and providing educational programs and consulting services in these areas across campus.

The Testing Assistant will work in the EOC's Testing Center, which is an on-site location available for students to take exams for which they have disability accommodations.

The Testing Assistant works with all aspects of graduate, undergraduate, and professional student testing coordination. Duties include, but are not limited to: assisting in the overall facilitation of testing, ensuring appropriate implementation of testing accommodations per a student's legally determined academic accommodations, proctoring exams, preparing exam materials, answering email and phone questions related to testing, preparation of exams (materials, scheduling, checking, etc.), faculty and staff communications, follow-up with student communication, scheduling of exams, overseeing the security and maintenance of confidential exam records, and collecting data related to exams and benchmarking. They will assist in the overall facilitation of testing, daily office function related to the Testing Center duties, and all other duties as required. Duties will also include assisting with the administration of accommodated final examinations and with commencement, which will include working outside of normally scheduled hours.

The Testing Assistant will report directly to the Testing Coordinator and will assist with administrative duties as they relate to the Testing Center and exam proctoring.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

* Strong written and verbal communication skills including ability to effectively receive and share accurate, appropriate information with students, faculty, staff, parents / families, community partners and office colleagues.
* Exceptional active-listening skills and the ability to respond to challenging situations calmly and deliberately.
* Ability to operate effectively within a demanding work environment, understanding that various times of the day, week, or year present varying levels of workflow.
* Exceptional ability with Excel and Word.
* Must have ability to perform data entry and manipulation functions on a computer.
* Must maintain confidentiality when working with sensitive information.
* Must have strong attention to detail.
* Must be able to work on-site and in-person full-time.
* Competent in management of multiple tasks through effective prioritization.
* Capacity to address emergent needs while also managing short and long-term projects / tasks.
* Understanding of the importance of customer focused and solution-oriented service to the campus community.
* Experience working as a part of a team and maintaining positive professional relationships.
* Ability to be sensitive to the needs of the target population.
* Must be able to maintain a calm and professional demeanor while dealing with students experiencing significant stress or distress.

* Show understanding of the University environment and ability to work with students, faculty, staff, parents/ families, and community partners to address many situations and/or concerns.
* Experience with PeopleSoft, Excel, and other sensitive data management platform(s).
* Knowledge of legislative framework governing the work of the Unit.

Must be able to work on-site.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.