Azure Cloud Solution Architect - CTJ TS/SCI
 Microsoft | |
 United States, Virginia, Arlington | |
 Feb 20, 2025 | |
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OverviewWe are looking to hire a Cloud Solution Architect to join Microsoft Federal in Arlington, VA working onsite only. Microsoft Federal delivers a single unified organization centered around our customers.Thisorganization is a first-of-its-kind for Microsoft,bringing together expertise, knowledge, and insights across our teams. All critical customer functions are brought under the same organizational umbrella, bringingthe breadth and depth of our expertise into razor-sharp focus on serving the U.S. Federal Government. We are committed toempowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions.Asour customers pursue their work, from defending the nation, to serving its people in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs. We aspire to... Deliver the best technologyto enable mission-critical work Support fast-paced innovationwith the U.S. Federal Government Drive focused, thoughtful, end-to-end deliverytailored to unique customer needs Continuously advance security processeswithin our long-standing engagement approach Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
ResponsibilitiesThe Cloud Solution Architect will be responsible for the following:Customer CentricityGathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success.Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.Customer ImpactParticipates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them. Engages in strategic service delivery planning, in partnership with the account team, to improve targeted customer relationships and support accurate customer contact for surveys.Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly. Provides the most effective method of service delivery by analyzing trends and common themes across customers. Build plans that consider potential obstacles and immediate and long-term consequences.Demonstrates expertise in a specific solution, or several products, feature functions, or services. Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.Business ImpactSeeks opportunities to drive Customer Success business results by collaborating with multiple team members. Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.Prioritizes Managed Intellectual Property (IP)/Community IP re-use where appropriate to accelerate customer outcomes Contributes to IP creation and updates by identifying gaps through delivery Participates in relevant communities to share expertise and learn from others.Individual ImpactConsistently applies "lessons learned", model personal accountability & teamwork.Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform. Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.Demonstrates Self Learner mindset through alignment of individual skilling to team/area demands and continuous upskilling to align toCustomer SuccessEnsures delivery meets/exceeds all operational excellence guidelines and best practices.OtherEmbody our culture and values | |