New

S125 Service Associate

Aleron
United States, New York, Rochester
Feb 20, 2025
Description Are you a Service Associate who is looking to join one of the top companies within the Business Process Outsourcing Industry? Are you looking to further your career and grow? Do you have experience in Client or customer service? If you answered yes to those three questions, then apply today! Acara Solutions is seeking highly qualified candidates to work ON-SITE with our client in Rochester, NY. Interested? Here's what you'd do: Under a significant level of guidance and direction, provides customer service for client products in the S125 Client Service Center. Uses prescribed guidelines to ensure good customer relations are maintained, and participant and client claims and complaints are resolved fairly, effectively, and in accordance with client policies and procedures. Handles inbound calls from active and terminated participants/employees of clients. Handles inbound calls from client/employer plan administrators. Provides education on S125 products, client policies & procedures, or IRS guidelines & regulations. Escalates tasks or documentation to other teams within the PIA. Develops and maintains a basic working knowledge of client products. Uses systems and software packages, which include HRIS, Salesforce, Flex, Core Advanced, and ORS. Documents all interactions, performs data entry and maintains prioritization and organization. Here's what you'll get: Pay: $18.00 / hr. Hours: 40 hrs/Week. Length: Contract (6 Months). Sound like a good fit? APPLY TODAY About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Job Requirements Required Skills / Qualifications: High School Diploma or GED. Minimum of 1 year experience in Client or customer service. Preferred Skills / Qualifications: Associate Degree. Research and problem-solving skills. Good computer skills and the ability to multi-task across multiple screens. Contact center or call center experience. Team member benefits, health insurance, or claims experience. Additional Information: Upon offer of employment, the individual will be subject to a background check and a drug screen. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply