Senior Member Engagement Coordinator

We have an exciting opportunity for a Senior Member Engagement Coordinator at UL Standards & Engagement. This is a hybrid opportunity based in our Evanston, IL OR Durham, North Carolina office

The Senior Member Engagement Coordinator will support stakeholder engagement and technical committee (TC) membership program initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The Senior Member Engagement Coordinator will drive efforts to expand ULSE's network and pipeline of volunteer TC members, partnering organizations and other stakeholders. With focus on membership lead generation, outreach efforts, and event coordination, the Senior Member Engagement Coordinator will identify trends and opportunities to strengthen the organization's engagement with technical experts, industry leaders and partner organizations.

UL Standards & Engagement:

At UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking tough questions because we believe a safer world begins with knowledge.

Build a safer, more secure, and sustainable future with us. Join us and work with our Standards teams who develop the standards required to put that knowledge into practice.

What you'll learn and achieve:

As the Senior Member Engagement Coordinator, you will play a key role in the rapid growth of UL as you:

• Support membership recruitment, retention and engagement initiatives to build and maintain strong, diverse community of stakeholders. Drive lead development and outreach to engage technical committee members, industry leaders and partnering organizations.

• Proactively identify and recruit volunteer TC members. Leverage tools including LinkedIn Navigator to research and engage potential leads and strategic partners to drive membership growth.

• Utilize Salesforce Account Engagement to track, manage and optimize leads through conversion process.

• Manage and facilitate relationships with existing stakeholders to ensure ongoing participation, and high level of engagement.

• Analyze stakeholder feedback received through surveys, direct engagement and data tracking to refine outreach strategies, improve engagement efforts and tailor experiences to stakeholder preferences.

• Manage recruitment support queue, address inquiries, provide assistance, track responses and ensure timely resolution of requests.

• Organize and support stakeholder meetings, member events, and programs, ensuring seamless execution for both virtual and in-person engagements.

• Manage TC member event logistics, promotion, and attendee engagement to drive participation, maximize impact and deliver successful, high-quality events.

• Identify and resolve moderate or complex issues within process or system. Make recommendations on perceived risk and escalate where needed.

• Support integration of stakeholder engagement into other standards activities, ensuring member and stakeholder perspectives are represented.

• Make notable contributions to shared team goals and independently manage workload effectively, using appropriate communication and adherence to deliverable and timeline expectations.

• Maintain continued awareness of industry trends to identify engagement opportunities.

• Perform other duties as directed.

What you'll experience working at UL Standards & Engagement: We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.

• People: Our people make us special. You'll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today's global challenges require.

• Interesting work: Every day is different for us here. We see what's on the horizon and use our expertise to build the foundations of a safer future. You'll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Grow and achieve: We learn, work, and grow together through targeted development, reward, and recognition programs.

• Values. Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and foster the partnerships that enable us to pursue a beneficent future in which we all can thrive.

• Total Rewards: All employees at UL Standards & Engagement are eligible for bonus compensation. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay. Moreover, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager. We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.

What makes you a great fit:

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

• Demonstrated proficiency in membership operations and stakeholder experience management (SX). Ability to execute strategic activities that engage, retain and grow membership, while providing high-level of service to diverse stakeholders.

• Technical proficiency and familiarity with digital tools such as membership platforms, email marketing software, virtual event platforms, and reporting dashboards.

• Demonstrated proficiency in project management with experience prioritizing tasks and scope management.

• Excellent problem-solving ability and proactive approach to address issues and challenges effectively.

• Communication and engagement skills, with ability to effectively communicate project goals, requirements and progress to various stakeholder groups.

• Positive and collaborative interpersonal skills, with ability to foster collaboration and partnership across teams.

• Strong degree of learning agility and ability to manage tasks independently

Professional education and experience requirements for the role include:

• Bachelor's degree.

• Minimum 1 year of related work experience.

• Prior experience supporting recruitment pipelines or membership conversion processes.

• Experience with CRM systems or platforms, Salesforce and LinkedIn Navigator preferred

About UL Research Institutes and UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

Our affiliate, UL Solutions, stands alongside us in working for a safer and more sustainable world. UL Solutions conducts testing, verification and certification, and provides training and advisory services, along with data-driven reporting and decision-making tools, for customers around the world.

To learn more, visit our websites UL.org and ULSE.org.