Facilities Customer Service Center Coordinator II

Hanover, NH

The FCSC (Facilities Customer Service Center) Coordinator II serves an important customer service role for Facilities as the position interacts with students, staff, faculty, parents, the public, vendors, and contractors. Typically, this position is the first point of contact for inquiries related to Facilities services and the processing of service requests using our computerized maintenance management system, Planon. Acts as a liaison, for tasks which include providing information, answering questions, scheduling, and facilitating communication with the Facilities staff in the field in both emergency and non-emergency situations. Individuals in the position need to be able to work in a team environment and be genuinely interested in helping and meeting the needs of Facilities customers.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.