Tenant Services Representative

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Tenant Services Representative or Tenant Ambassador plays a key role in ensuring tenant satisfaction and maintaining strong relationships between the property management team and our tenants.

WHAT YOU'LL BE DOING

Client/Tenant Services:

• Takes great pride in offering helpful, friendly service at all times.
• Greets and assists all guests and property personnel in an efficient and courteous manner.
• Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies.
• Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.
• Prepare high-quality tenant memos and correspondence as directed by the Manager.
• Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas.
• Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
• Plan and maintain the property programming budget.
• Provide coverage at the reception desk, greet visitors, and assist with customer service requests.
• Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
• Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc
• Ability to think quickly and efficiently when confronted with a client request
• Serve as a liaison between tenants and building engineers, security, housekeeping, and vendors.
• Monitor tenant work orders and follow up to ensure timely completion.
• Facilitate tenant move-ins/move-outs by coordinating arrangements, notifications, and insurance requirements.

Administrative:

• Provide direct administrative support to Managers and Chief Engineer.
• Ensure accurate and compliant certificates of insurance for tenants and contractors.
• Regularly check and respond to emails, including tenant service requests.
• Maintain regular contact with maintenance staff to ensure common areas are well-maintained.
• Sort, organize, and distribute incoming mail, and prepare outgoing mail and packages.
• Create and maintain organized filing systems.
• Update employee, clients, and tenant contact databases.
• Prepare reports for distribution.
• Organize conference room reservations.
• Assist in organizing department lunches, meetings, events, and business travel.
• Participate in creating and implementing property and employee manuals and handbooks.
• Assist Chief Engineer in meeting Operations Audit criteria.
• Manage tenant access cards activation and deactivation.
• Handle ad hoc administrative requests.

Operations:

• Coordinate access for vendors.
• Update assigned sections of the property's emergency preparedness website.
• Assist in planning an annual safety warden meeting and updating emergency procedures and documentation.
• Maintain hard copy and electronic files of contracts for contractors and vendors, track contract expiration, and facilitate renewals.

Miscellaneous:

• Perform any other duties and tasks assigned to ensure organizational excellence at the property.

WHAT YOU BRING TO THE TABLE

Education/Training:

• College Diploma
• Event planning, customer service, and commercial real estate experience is a plus.
• Previous concierge or VIP retail experience beneficial.
• Entry level: 1-3 years of experience preferred.

Skills and knowledge:

• Experienced in marketing and event planning
• Independent thinking and self-starter
• Ability to host and engage tenants and visitors to participate in events and programming
• Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who is able to work with minimal supervision
• Creative problem solver
• Great time management
• Proactive, approachable and solution-focused
• Advanced oral and written communication skills, including the ability to speak effectively before small groups of tenants or employees.
• Ability to read and interpret documents accurately.
• Strong attention to detail.
• Proficient knowledge of Microsoft Office/Suite. Willingness to learn and become proficient in other standard software programs used by JLL or the client. Knowledge of Yardi is beneficial.

Physical work requirements and work conditions:

In compliance with the Americans with Disabilities Act (ADA), the TSR's responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:

• Sitting for long periods of time.
• Frequently standing, walking, reaching with hands and arms, stooping, kneeling, crouching, or crawling.
• Reading video display terminals, order forms, and other written documents.
• Lifting a minimum of thirty-five (35) pounds.
• Using and accessing stairwells during emergencies.
• Using keyboards for typing and computer input.
• Hearing, speaking, and answering the office telephone system.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role.

WHAT'S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate.
• Deep investment in cutting-edge technology to power your work.
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being.
• A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.