Lobby Ambassador - Part-time, PM

Join the transformative team atCity of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The City of Hope Lobby Ambassador provides a high level of customer service to assist with meet and greet, mobility, wayfinding, directions, and connecting patients and families to City of Hope resources. The Lobby Ambassador is the liaison between the external environment, valet parking area and the patient registration area and/or hospital destination of the patient. The Lobby Ambassador provides wayfinding and transportation services by greeting patients/families who are arriving on the Duarte Campus. In addition, the Lobby Ambassador may use an electric vehicle or wheelchair to move the patient from a parking lot or valet area to hospital or outpatient destination. The Lobby Ambassador delivers services with a high level of engagement, interpersonal skills, safety acuity, and City of Hope values.

This part-time position generally works 12:00 pm to 6:00 pm Monday through Friday

As a successful candidate, you will:

• Meet and greet patients and assist with general information and directional assistance.
• Communicate with other staff and drivers frequently.
• Demonstrate a willingness and ability to help others at all times.
• Practice preventative safety procedures.

Your qualifications should include:

• High school diploma or equivalent
• Two years of experience in a customer service role with at least one year providing face-to-face customer service.
• Strong communication and prioritization skills
• CPR/BLS
• Current CA Driver's License preferred

Additional information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.