Helpdesk Specialist
Location:
Minneapolis, MN
Schedule:
Fully onsite
Description:
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Qualifications:
* Entry level position but must have a 2 or 4 year college degree out of a tech school and/or experience who can meet or scale up into the role
* College helpdesk experience has been a good measure of success in this position
* Independent - have to be ok with remote support
* 2+ years of on-site technical support experience
* Good problem solver
* Self-starter - but not afraid to ask questions
* Used to handling a lot of calls; this person will get about 5-10 tickets a day ranging in levels of difficulty
* Heavy demand IT ticketing - there's always work to do
* Mac & iOS presence
* ServiceNow experience
* Strong customer Service skills
* Trainable, professional and punctual mindset cultural fit
* Scenario: Regarding network connectivity with multiple computers, and for instance if 1 computer is running slower than the others, what would you look at first?
Responsibilities:
* Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
* Troubleshooting and Problem solving: PC, MAC, application, and network connectivity issues, etc.
* ServiceNow ticket management; prioritizing tickets and awareness of SLAs
* Supporting Microsoft Windows and MAC operating systems
* Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
* Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
* Conference room support may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
* Printer support (installation, configuration, relocation, and troubleshooting)
* Event and Meeting Support (may occur on-site or off-site)
* Occasional travel may be required to support other Company locations, client engagement sites, or off-site events
* Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
* VIP/White Glove support
* Occasional after-hour support may be required
Estimated Min Rate: $24.00
Estimated Max Rate:$31.00
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
YOH Services LLC
Feb 19, 2025