Police Social Worker

The Metra Police Department (MPD) Social Worker plays a vital role in supporting individuals who utilize Metra services or are present on Metra property. Our dedicated Social Workers provide both direct assistance and behind-the-scenes support to those in need, addressing a wide range of challenges within the six-county Metra region.

Key areas of service include:

• Short-term crisis intervention - Offering immediate emotional and practical support to individuals facing distressing situations.
• Stabilization services for the unhoused - Connecting individuals experiencing homelessness with essential resources, shelter, and long-term assistance.
• Victim services - Providing compassionate care and advocacy for those impacted by crime or traumatic events.

Beyond direct engagement, MPD Social Workers serve as a bridge between Metra and a vast network of social service organizations, ensuring individuals receive the appropriate care and support they need. They also collaborate closely with our municipal partners, working together to address shared concerns and enhance community well-being.

Through these efforts, the MPD Social Worker reinforces Metra's commitment to public safety, accessibility, and compassionate service for all who travel within our region.

The final salary will depend on the candidate's qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.

Click here to learn more about our benefits!

Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.

The Metra Police Department serves and protects commuters using the Metra system and Metra's property. The mission of the Metra Police is to safeguard the lives and property of the people they serve, to reduce the incidence and fear of crime and enhance public safety. Metra Police work to expedite issues with the commuting public and handle vehicle accidents and trespasser incidents on Metra railroad and property.

Metra Police actively engage and work with first responders as well as local, state and federal agencies during service disruptions and partner with these agencies on security planning. Their work ensures the safety of Metra's passengers and employees and reduces train delays.

Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.

1. Master's degree in Counseling, Psychology, Social Work, or a related field.
2. A minimum of two years of experience in a social services setting, including crisis response, intervention and de-escalation, risk assessment, and identification of mental health symptoms.
3. Strong knowledge of crisis intervention and counseling techniques.
4. Proficient in applying interactive theories and principles to manage complex and volatile situations, and implement appropriate solutions.
5. Knowledge of, or the ability to learn, legal terminology, the criminal justice system, and court procedures.
6. Excellent verbal and written communication skills.
7. Strong organizational, analytical, and problem-solving abilities.
8. Proven ability to identify the root cause of presenting issues.
9. Proficient in Microsoft 365.
10. Ability to build and maintain effective working relationships with Metra officials, employees, professionals, and the public.
11. Capable of working well under pressure and making sound, time-sensitive decisions regarding an individual's well-being.
12. Demonstrated empathy for emotionally charged clients and the ability to treat all individuals with dignity and respect.
13. Ability to listen, offer advice, and assist employees and the public.
14. Licensed Social Worker (LSW) or Licensed Professional Counselor (LPC) is required.
15. Must possess and maintain a valid driver's license and be able to operate a vehicle.
16. Willingness to travel within and outside of Metra's six-county region.
17. Availability for on-call duties 24/7, including weekends and holidays.

Preferred Qualifications:

1. Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC).

Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees' use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.

Metra is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to RAC@Metrarr.com.

Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.