IT Help Desk Level 1

Vaco
$19.00 - $23.00 / hr
United States, Wisconsin, Green Bay
Feb 19, 2025
Position: IT Help Desk - Level 1 Client: Automotive service and repair Location: Onsite - Green Bay, WI. Hours: 1^st Shift, Mon-Fri Contract to hire - 3 month contract period Pay: $19-$23.00 hr + benefits and PTO Calling recent Computer Science grads! Looking for an opportunity to jump-start your career in IT? Here is your opportunity to take on IT support and gain hands-on experience troubleshooting systems access and desktop support. We also want to hear from those who have a few years of experience and are looking for a long-term, stable opportunity in Help Desk support! What You'll Do: Provide level one technical support to employees over the phone and via email. Reset passwords, unlock user accounts, add workstations and users to distribution groups. Manage and keep assigned support request tickets current, document resolution efforts and next steps plans. Troubleshoot connectivity and network issues at the desktop level. Manage user accounts and permissions in Active Directory. Document all technical procedures and user guides for applications supported. Train and guide users on new features and functionalities. Participate in continuous improvement initiatives to enhance system efficiency and user satisfaction. Skills and Experience Needed: 1+ year of Technical Support experience or internship experience is highly desired. A bachelor's degree in computer science, Information Technology, or a related field will be considered in place of experience. Recent graduates are encouraged to apply. Basic understand of Windows 10/11, experience with Office 365 is a plus! Excellent problem-solving skills and ability to work under pressure. Understanding of basic networking concepts. Outstanding customer support skills, and professional written and verbal communication. Desire to learn and acquire new IT skills. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.