Student Accounts Coordinator (Hybrid)

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Student Accounts Coordinator will manage all aspects of student financial accounts, including billing, payment processing, and financial aid coordination. This role will serve as the primary point of contact for students regarding account inquiries, ensuring accurate and timely communication of financial information.

Job Duty 1 - Manage the billing process for student accounts, ensuring accurate invoicing and timely processing of payments, including tuition, fees, and other charges.
Job Duty 2 - Provide exceptional customer service to students and families, addressing their concerns and questions regarding financial matters with professionalism and empathy.
Job Duty 3 - Develop and manage payment plan options for students, providing guidance and support to help them navigate their financial obligations.
Job Duty 4 - Maintain accurate and up-to-date student account records in the financial management system, ensuring data integrity and security.
Job Duty 5 - Ensure compliance with applicable laws and regulations related to student accounts and financial transactions, preparing reports for internal and external stakeholders as needed.
Job Duty 6 - Monitor past due accounts and initiate collection efforts in accordance with institutional policies, including communicating with students and parents about outstanding balances.
Job Duty 7 - Perform regular reconciliations of student accounts to ensure accuracy and resolve any discrepancies in a timely manner.
Job Duty 8 - Serve as the primary point of contact for students and parents regarding account inquiries, providing clear and accurate information about billing, payment options, and account status.

Job Duty 9 - Collaborate with the financial aid office to ensure accurate application of financial aid awards, scholarships, and grants to student accounts.
Job Duty 10 - Perform other job-related duties as assigned.

Educational Requirements
Associate's or Bachelor's Degree in related discipline or equivalent, related experience; advanced certification may be preferred or required (some profiles may require additional education).

Required Experience
Four or more years of relevant job experience.

Hourly rate: $23.02 to $31.30

SKILLS
Ability to build rapport, attention to detail, provide excellent customer service, verbal and written communication, an understanding of accounting principles and general business acumen.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a position of trust + credit background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening