Benefits Claim Coordinator - Remote

Symetra has an exciting opportunity to join our team as a Benefits Claims Coordinator!

About the role

As a Benefits Claims Coordinator, you will be responsible for data entry for multiple areas within the Excess Loss Claims Department. You will also review data received through the benefits email account to prioritize and for entry per departmental guidelines. As a Benefits Claim Coordinator, you will support the Excess Loss Examiners, Medical Risk Consultants and Aggregate Examiners.

What you will do

• Enter claim requests, potential claim notices and aggregate reports within designated areas of claim system within department turnaround goals. Add or update data elements within the claims system
• Review potential claim notices cost containment opportunities and refer to Medical Risk Consultants or Cost Containment specialist
• Review and identify different document types (including but not limited to excess loss claims, potential high dollar claim notices, aggregate reports and aggregate claims) in assigned email folder. Prioritize the importance of each document within department turnaround goals
• Create and maintain organizational electronic filing system
• Manage multiple secure sites with passwords
• Prepare and review daily check log for the Benefits division which is reviewed by the mail department
• Review and investigate check log for potential issues
• Print explanation of reimbursements for the excess loss claim department
• Distribute returned (voided) checks from the mail room to examiners
• Interact and support the mail room with check disbursement
• Provide check status inquiry support and stale dated check investigations
• Work on special assignments and perform other related support duties as requested

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. "Megan H. - Deputy Chief Compliance Officer

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $21.00 - $28.24 plus eligibility for annual bonus program

Your experience and skills

• High School Diploma or equivalent required; college degree preferred
• Three to five years' experience in an office setting with related experience, including administrative and/or customer service
• Background in reinsurance or first-dollar medical claim experience preferred
• Proficiency in Microsoft Office Suite, especially Excel
• Strong data entry and computer skills
• Excellent communication skills
• Able to exercise judgment
• Strong attention to detail and organization skills
• Reliable and dependable team player
• High level of follow up and responsiveness
• Customer service oriented
• Continuous learner with a desire to grow

We empower inclusion

At Symetra, we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

For more information about our careers visit www.symetra.com/careers.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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