Jira Admin & Workflow Specialist

Job Title: Jira Admin & Workflow Specialist

Department: IT Department

Department Location: Littleton, MA

Reports to: IT Manager

Career Stream: Individual Contributor

Classification: Hybrid

Compensation: The base pay of the budgeted range is $90,000-$110,000 annually. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

FUNCTION:

The Jira Administrator is responsible for managing and maintaining the Jira software for all departments within the organization. This role ensures that Jira is configured and customized to meet the needs of various teams, provides user support, and implements best practices for issue tracking and project management.

ESSENTIAL DUTIES:

Accountability: Jira Configuration and Customization

• Configure Jira projects, workflows, screens, fields, and permissions.
• Customize Jira to meet the specific needs of different departments.
• Implement and manage Jira add-ons and plugins.
• Build and support specific workflows such as Dashboards (tickets/incidents), Service Desk, CMDB (JIRA insights or similar for software assets), ITIL workflow - change management, incident management, and problem management.
• Manage Kanban/Scrum boards, PMO - JIRA advanced roadmap, JIRA automation, and integration (API or otherwise) with other productivity tools.
• Control software sprawl through effective plug-in management.

Accountability: User Support and Training

• Provide user support for Jira-related issues and questions.
• Conduct training sessions for new users and teams.
• Create and maintain user documentation and guides.

Accountability: Best Practices and Process Improvement

• Implement best practices for issue tracking and project management.
• Continuously improve Jira processes and workflows.
• Collaborate with teams to identify areas for improvement.

Accountability: System Maintenance and Upgrades

• Perform regular system maintenance and updates.
• Monitor system performance and troubleshoot issues.
• Plan and execute Jira upgrades and migrations.

Accountability: Project Boards, Reporting, Automated Workflows, and Approvals

• Create and manage overlapping project boards across multiple departments.
• Generate reports to provide insights into project progress and performance.
• Develop automated workflows to streamline processes.
• Implement approval processes within Jira to ensure proper governance.

Accountability: Multi-Department Ticket Queues and Project Management

• Manage multi-department ticket queues to ensure efficient resolution of issues.
• Oversee project management activities within Jira, ensuring alignment with organizational goals.

Accountability: Document Management

• Manage Confluence and SharePoint for document management and collaboration.
• Ensure proper integration of Confluence and SharePoint with Jira for seamless workflow.

Other Duties:

• Adhere to all WCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent from time to time.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program.

Knowledge/Skills/Experience Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Equivalent combination of education and experience will be considered.

• Minimum of 3 years of experience in Jira administration or a similar role.
• Strong knowledge of Jira configuration, customization, and administration.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Process mapping and diagraming a plus

Physical Activities/Requirements:

Operate telephone, calculator, computer keyboard and other office machines that require finger dexterity and repetitive motion; visual acuity necessary to prepare/inspect documents; occasional lifting up to 10 lbs. Sedentary work, sitting most of the time.

Equipment/Software Used:

General office equipment. Software(s) including Bloomberg, Microsoft Office Suite, Identifi, Crystal Reports.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.