Department Coordinator Orthopedics & Podiatry-TEMPORARY
 Martha's Vineyard Hospital | |
 United States, Massachusetts, Oak Bluffs | |
 Feb 13, 2025 | |
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Summary
Position provides support to the specialty department by performing administrative functions. Functions as an example to practice staff of efficient and effective practice support. Demonstrates and provides exemplary customer service that is friendly, helpful and reduces anxiety to all patients, peers, physicians, and MVH departments. Effectively uses various computer systems and is able to learn new programs as appropriate. Answers multiple telephone lines; takes calls, screens and relays messages and/or provides information to caller. Works within the electronic medical record for scheduling patients and communicating with others within practice. Processes requests for information/medical records according to guidelines. Updates existing patient information with strict attention to detail and maintains patient privacy. Schedules surgery and surgical appointments within the department and occasionally in collaboration with outside surgical centers. Processes referrals and cost estimates as needed. General practice tasks as assigned by the Nurse Director, Ambulatory Practices. Does this position require Patient Care? No Essential Functions -Greets, directs and/or assists patients. -Assesses and prioritizes patient needs. -Assists patients with forms if necessary. -Opens, sorts, distributes, prioritizes and/or files incoming documents, mail and other correspondence. -Maintains and stocks inventory of supplies and makes recommendations regarding needs. -Answers multi line telephone system promptly and courteously. -Gathers screening information; takes, relays and manages messages and/or provides routine information. -Retrieves voicemail messages, returning calls or forwarding messages as needed. -Assists in creating and implementing protocols for distributing messages appropriately. -Maintains a strong command of hospital registration/scheduling system. -This includes registering new patients, updating patient information, scheduling and rescheduling appointments as necessary. -Multitasks when needed to include checking patients in or out, collecting co-pays, verifying insurance, and addressing concerns as they arise. -May serve as a Schedule Template Builder. -Knowledgeable in basic insurance matters to troubleshoot patient or staff inquiries. -Organizes and maintains patient records, logs and other controlling systems; retrieves files as needed. -Develops and maintains systems to assure accurate, confidential, retrievable information. -Processes requests in a manner consistent with all regulatory and compliance agencies internal and external to the Hospital. -Prepares and assists with all documentation necessary for completion of chart, insurance authorization, and third party payors. -Manages referrals as instructed by providers; completes prior authorization and scheduling of specialty testing and appointments using appropriate systems such as Epic work queues. -Manages Automated Call Reminder system to ensure accuracy and consistency with scheduling system. -Confirms upcoming patient appointments, verifies pertinent information directly impacting upcoming appointments. -Performs all duties related to the revenue enhancement activities of the practice, including but not limited to co-pay collection, registration verification, encounter reconciliation, closing of the cash drawer, etc. -Works collegially with others within the practice; and hospital departments to support patient flow and operations. -Assist patients with integration of care through provider offices outside MGB. -Plan "Consultations" and facilitate between patients and staff. -Coordinate ED patients who need urgent care off island as needed. -Assists in training, orientation and on-boarding new and existing staff into the practice. -Functions as a resource to team members and leadership in troubleshooting patient inquiries or concerns, in all revenue enhancement (insurance accuracy, billing and charge capture) or expense reduction activities, and in general practice operations. Education Physical Requirements
Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |