Support Specialist I

• Understanding and analyzing business processes, applications and systems with an emphasis in Dynamics AX troubleshooting and support.
• The ability to comprehend and troubleshoot existing infrastructure
• Assist in the preparation, configuration and installation of IT related devices for new retail locations.
• The ability to professionally interact across all departments in the enterprise.

• Setup new users, including network, ERP and email accounts.
• Assist in testing new features and program updates.
• Work with end-users and other Help Desk staff to prioritize service requests
• Identify and analyze hardware, software, and network-related problems
• Troubleshoot complex issues, via remote access tools, relating to installation, configuration, functional support, and
  technical support of software and company systems.
• Stay abreast of current installed operating systems, applications software and computing standards to ensure all versions are up-to-date
• Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network
• Develop and maintain knowledge base and work as Subject Matter Expert (SME)
• Support LSF associates in the use of their desktop equipment by instructions and informational interactions
• Provide Tier I and Tier II support for applications including Microsoft Dynamics AX ERP.
• Work closely with other IT groups to perform root cause analysis and develop permanent solutions to resolve and prevent recurring issues.
• Flexibility to work weekends along with availability for emergencies and on-call duties should business needs
  dictate.

• Hands-on experience provisioning PC, peripheral and VoIP devices in an enterprise network.
• Demonstrated ability to support Dynamics AX environments from an end user perspective.
• Hands-on experience troubleshooting networked devices (wired and wireless).
• Bachelor's Degree or higher in Information Technology or related field preferred.
• Demonstrated experience supporting and troubleshooting Microsoft products.
• Demonstrated experience supporting and troubleshooting PC, peripherals, printer connectivity.
• Demonstrated experience using remote access tools.
• Detail oriented with strong organizational skills.
• Ability to work under pressure to meet strict deadlines and goals.
• Ability to work independently or with minimal supervision.
• Ability to
  thrive in a fast-paced, fluid, team-oriented environment.
• Lead by example in the areas of work ethic, personal and professional development that leads to maximum satisfaction, and performance of all assigned tasks.
• Ability to work collaboratively with all level of employees, in small and large group settings.
• Demonstrated ability to develop relationships effectively.

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Benefits Include:

• Medical
• Dental
• Vision
• 401(k) (full and part time eligible)
• Vacation
• Sick Time
• Flex Spending Account
• Employee Assistance Program

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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