Manager, Blood Bank Information Systems, Digital/Information Services

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Feb 12, 2025
Summary Responsible for leading a team of Digital professionals in designated specialty/area. Within specialty, contributes to decisions related to how digital resources and processes are implemented, maintained and optimized. Essential Functions Works with Digital director(s) and other senior leaders to establish the Digital team's goals and objectives, often participating in the definition of work products and timelines. -Manages the day-to-day activities of a team of Digital professionals. Focuses on producing the team's deliverables on-time and within budget. -Employs service management, product management and/or project management methodologies to deliver high quality work products. -Consistent with company policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff. -Interacts with clinicians, staff and various levels of management to communicate the status of the team's efforts. -Promotes and encourages a high-quality customer service experience for all customers - internal and external. Education Bachelor's Degree Information Systems preferred on producing the team's deliverables on-time and within budget. -Employs service management, product management and/or project management methodologies to deliver high quality work products. -Consistent with company policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff. -Interacts with clinicians, staff and various levels of management to communicate the status of the team's efforts. -Promotes and encourages a high-quality customer service experience for all customers - internal and external. Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience experience working in digital specialty/area that the management position oversees 5-7 years required Knowledge, Skills and Abilities - Excellent verbal and written communication skills. - Experience in project management, product management and/or service management methods. - Proven ability to attract, mentor and develop staff. - Demonstrated experience as a collaborator, working across different teams/groups and with vendors to achieve results. - Demonstrated commitment to delivery of high-quality customer service. - Demonstrated ability to interact with all levels of the organization. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.