Customer Service Representative

Company: Rubber Designs

Job Location: Adairsville, GA

Work Setting: In-Person

We are seeking a dynamic and experienced Customer Service Representative to join our team at a leading rubber manufacturing plant. The successful candidate will play a critical role in ensuring customer satisfaction by managing sales inquiries, processing orders, overseeing shipments, and providing exceptional support. The ideal candidate will have a strong background in sales, order management, and logistics, with highly developed written and oral communication skills.

• Customer Support: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Order Management: Process customer orders, ensuring all details are accurately entered into the system, and track the progress of orders to ensure timely delivery.
• Sales Support: Assist the sales team by providing product information, generating quotes, and facilitating communication between the sales team and customers.
• Shipment Coordination: Coordinate with the shipping department to ensure orders are dispatched on time and resolve any shipping-related issues.
• Issue Resolution: Address and resolve customer complaints and concerns promptly and professionally.
• Documentation: Maintain accurate records of customer interactions, orders, and transactions.
• Communication: Ensure clear and effective communication with customers, sales team, and other departments within the organization.
• Other duties may be assigned by Manager or Supervisor.

• Proven experience in customer service, preferably within the manufacturing industry.
• Strong knowledge of sales processes, order management, and shipping logistics.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Strong organizational skills and attention to detail.
• Strong professional phone skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to handle challenging customer situations with professionalism.
• Rubber products education.

• Analytical Decision-Making
• Communication
• Planning & Organizing
• Professionalism & Integrity
• Financial Management
• Teamwork & Relationship-Building
• Results Orientation

• High school diploma or equivalent required.
• Bachelor's degree in Business, Communications, or a related field preferred

• Office environment within the manufacturing plant.
• Full-time, in-office position with occasional overtime as needed.

PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.