Student Support Specialist I

The majority of this position involves supporting colleagues at international university partners and University of Arizona Main Campus colleagues, with limited direct student contact.

Additionally, this position requires great attention to detail and excellent analyzation skills in order to run reports, analyze the data, and compile it in an easy-to-read format. Finally, superb communication skills are required to share the compiled data with relevant stakeholders.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Duties and Responsibilities:

• Manage the application, admission, and enrollment processes for Arizona International Microcampus students.
• Manage
  student service processes including CatCard (university ID card)
  application processes, change of campus/mobility across Microcampuses,
  transfer of credits, and graduation and post-graduation services for
  Microcampus students.
• Provide general support to U of A students attending Arizona International Microcampuses.
• Interface
  with U of A administrative and academic units to coordinate
  student-related tasks such as coordinating orientation and graduation
  logistics, visa support letters, and other responsibilities.
• Collaborate with Location Managers to ensure effective and timely response and support on student-related matters.
• Provide problem solving assistance to faculty, staff, and students.
• Prepare reports and quickly analyze data on Microcampus students.
• Assist in the coordination of engagement activities - remotely and at U of A Main Campus - for Microcampus students.
• Support
  the various aspects related to launching Arizona International
  Microcampus locations, as well as other international education models
  and initiatives, as needed.
• Attend all Arizona International team meetings.
• Serve as member of Arizona International committees/task forces if need be.
• Contribute to the collaborative planning and execution of U of A strategic priorities.
• Maintain
  currency in the field through professional development; attend
  conferences and workshops as appropriate on a rotating basis.
• Represent
  the U of A in a positive and engaging manner to ensure positive working
  relationships with all key stakeholders, including partner
  universities, students, potential partner universities and applicants,
  program staff, government institutions and ministries, U of A Main
  Campus departments and colleagues, and the broader public.

Knowledge, Skills, and Abilities:

• Excellent problem-solving, organization, analyzation, and presentation skills.
• Ability to effectively communicate and collaborate with people from a variety of culturally diverse backgrounds.
• Demonstrated commitment to the principles of diversity.
• Must be a team player and help Arizona International across all units.
• Must be able to
  regularly work non-traditional business hours
• Knowledge of U of A data systems or general university systems (e.g., Peoplesoft, Microsoft office).

• Bachelor's degree and one year experience working in the field of education or equivalent combination of education and/or experience.

• Experience working in higher education, international education, or related activities.
• Experience in multiple computer software programs.
• Open to occasional international and domestic travel as needed.