Full-Time CYOCB Sr Area Coordinator - Hershey's Chocolate World $19+

Job Location: Hershey, PA

Hourly Pay Rate: $19.00 or more based on experience

Minimum Age: 18 years of age or older

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a full-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

Hershey's Chocolate World Create Your Own Candy Bar Senior Area Coordinator supports the Create Your Own Candy Bar (CYOCB) attraction inside Hershey's Chocolate World. This includes collaborating with cross-functional teams to ensure all operational aspects are executed flawlessly and that each guest has an exceptional experience within the attraction. This position requires a focus on exceptional customer service and expects the Senior Area Coordinator to be approachable, courteous, and knowledgeable about our products, be able to clearly communicate with guests and assist them with questions, as well as provide general information to guests with a high level of professionalism.

Major Duties/Responsibilities:

• Day-to-day operations on the Create Your Own Candy Bar attraction
• Perform candy bar line operator duties and responsibilities
• Act as a main point of contact for the CYOCB attraction
• Train team members on good manufacturing practices
• Keep team members and leaders informed about the CYOCB operation
• Partner with the Scheduling Team to ensure proper staffing levels
• Partner with all Attractions' leaders to problem solve guests' issues that arise within CYOCB attraction

• Maintain a training guide for new CYOCB employees
• Partner with Warehouse to order supplies

• Partner with the Groups and Events staff to ensure proper staffing levels
• Partner with the ticketing leaders to have knowledge of show times and groups entering CYOCB attraction

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Excellent verbal and written communications and customer service skills
• Must be comfortable with public speaking
• Strong attention to detail
• Proficient with Good Manufacturing Practices
• Ability to react quickly, and remain calm and professional in special/crisis situations
• Ability to interact with large groups
• Ability to handle multiple tasks
• Ability to be productive in fast-paced environment
• Strong computer skills in Word, Excel, Power Point, and Outlook
• Process improvement oriented

• Must be approachable, showing that our guests are our priority
• Must initiate contact with our guests by being courteous and greeting them with a smile
• Must be willing to listen to our guests and provide for their needs
• Must provide a genuine Thank You to every guest

Minimum Education and Experience Requirements:

• Education: High school diploma or GED equivalent is required

• Experience: 1 year of customer service, food manufacturing, or relevant experience and knowledge of good manufacturing practices is required

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.