Contract Liaison

NaphCare is hiring experienced Contract Liaison just like you to join our team at the Arizona Regional Office and Birmingham Corporate Office.

This remote position may be headquartered in Arizona or Alabama.

NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years. Come join our team of over 6000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.

NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare as you use our cutting-edge resources, including our award-winning electronic operating system.

NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up-to-date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.

With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.

We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.

Responsibilities for Contract Liaison (CL):

Use Microsoft Office, including Word and Excel, to prepare and maintain monthly reporting and statistical data and correspondence as required by company procedures
• Perform various clerical and administrative functions, including contacting offsite providers with appointment or billing/claims inquiries
• Perform scheduling and coordination of offsite appointments when needed
• Transmit and maintain all medical claims as required by company policies and procedures
• Monitor and maintain relevant queue dashboards as well as perform non-licensed initial screening and approvals of specialty care offsite referrals
• Proactively act to solve problems and use objectivity and insightfulness when approaching problems, meet established goals, and take responsibility for results and outcomes
• Fundamentally understand the organizational structure and how to appropriately access resources
• Use additional platforms including but not limited to: Remote Desktop, Insightly, Avaya, RDS
• Use all functions of TechCare relevant to the position with no supervision
• Demonstrate professionalism by using objectivity, maintaining self-control when under pressure, and promoting a positive work environment by setting an example
• Build proactive work relationships with supervisors, security staff, healthcare staff, patients, vendors and clients

Qualifications for Contract Liaison (CL):

• High School diploma or GED certificate required
• Minimum two (2) years of college preferred
• One (1) year clerical experience in healthcare setting required
• Must have computer skills, including working knowledge of Microsoft Word
• Proficiency with Microsoft Excel required
• Must possess strong written communication and verbal skills and be able to manage stressful situations
• Must have the physical and mental capacity to perform in a fast-paced and challenging environment

We know you may have questions before applying. To speak to a recruiter directly, email your questions and/or resume to CorporateHR@naphcare.com with the position and location you're interested in.

We know you may have questions before applying. To speak to a recruiter directly, email your questions and/or resume to CorporateHR@naphcare.com with the position and location you're interested in.

Equal Opportunity Employer: disability/veteran