Regional Property Manager

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners-we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post's Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Regional Property Managers at JBG SMITH enjoy leading 6-8 high-performing community teams and participating in strategic initiatives across the portfolio. Driven by a desire to deliver financial performance and service excellence, Regional Property Managers naturally excel at motivating employees to perform and deliver superior service.

Financial

Participating in the creation of annual community budgets
• Driving financial performance in line with budgets and addressing any variances
• Developing and implementing innovative strategies to maximize revenue and control expenses including making recommendations on marketing and leasing
• Monitoring trends in the local market to determine the impact on portfolio performance and benchmarking performance against competitive product

Leadership

• Hiring, training, and supervising Community Managers and guiding them in managing site-level employees including approving all new hires and terminations
• Creating career development plans for Community Managers and site-level employees and providing training and coaching to help them to achieve their career goals
• Managing communication of information top-down and bottom-up to ensure everyone from senior management to onsite staff are aware of and can celebrate team successes and can learn from challenges in a manner that drives improvement across the portfolio

Customer Service

• Creating a service-driven culture in each community where employees are empowered and motivated to deliver service excellence through day-to-day operations
• Monitoring customer feedback from surveys and online reviews and developing action plans to drive continuous improvement
• Assisting site-level employees with resolving resident issues

Operations

• Identifying opportunities and implementing strategies to improve operations
• Ensuring property compliance with JBG SMITH operating policies and all federal, state and local laws, specifically Fair Housing regulations
• Inspecting properties regularly to ensure the highest standards are maintained

At JBG SMITH, our culture is important. Our communities are unique and special and so is our team. We are committed to the highest standards of service, integrity, creativity and teamwork. Along with those qualities, Regional Managers must also bring:

• College degree and/or at least ten years of experience with progressive management responsibility in Class A multifamily property management or hospitality management with a preference for lease-up and/or multi-site or regional management experience
• Dynamic leadership capability with a track record of leading high-performing teams and managing change in a fast-paced environment
• Strong analytical skills with ability to manage budgets and drive financial performance
• Strong organizational and problem-solving skills
• Proficiency with a variety of property management software systems (such as Yardi) and revenue management systems (such as LRO)
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:

1. CARING: Demonstrated passion for caring about customers and co-workers alike
2. PROFESSIONALISM: Professional presentation and superior written and verbal communication skills
3. EMPOWERMENT: Proactive approach with a proven capability to take ownership of customer concerns
4. LEADERSHIP: Dependability as a team member who inspires others to achieve excellence
5. INCLUSION: Commitment to inclusion and treating everyone with kindness, dignity, and respect

The salary range for this position is $130,000 - $140,000 annually. JBG SMITH offers a bonus program and a competitive benefits package; including up to $5,200 annual reimbursement for professional development opportunities.

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.

Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.