Team Lead Patient Services Rep - CNPA Silver Spring

Children's National Medical Center
United States, Maryland, Silver Spring
801 Roeder Rd #300 (Show on map)
Feb 07, 2025
Description The Team Lead Patient Services Representative (Children's National Pediatricians & Associates) performs all duties of the Patient Services Representative and Senior Patient Services Representative as well as schedules and coordinate workflow of staff, and provides quality control. Monitors and provide guidance, provide orientation and training to staff. Assists manager to monitor inventory and order supplies. Assists manager with hiring, coaching and performance management staff, designation of duties, and management of employee schedules. Assists manager in daily operations, budget analysis, and serves as a backup for the manager in the manager's absence. Applies appropriate resource management principles, methodologies and techniques in unique and complex situations. Creates new methods and procedures to improve office functionality. Works independently under minimum supervision (an emerging manager). Qualifications Minimum Education High School Diploma or GED Medical Office/Business Office experience. (Required) Required Licenses and Certifications Basic math skills. (Required) Basic knowledge of medical terminology. (Required) Knowledge of insurance verification. (Required) Knowledge of scheduling appointments. (Required) Excellent communication (written and oral) and customer service skills. (Required) Ability to follow precise procedures and is detail-oriented. (Required) Knowledge of Microsoft Office suite. (Required) Ability to coordinate and coach staff 9. (Required) Ability to designate job and manage employee schedule. (Required) Leadership skills to include proactivity, critical thinking, and problem solving. (Required) Knowledge of accounting and medical office procedures. (Required) Knowledge of CPT and ICD coding. (Required) Ability to make sound decisions. (Required) Functional Accountabilities Administration Participate in the recruitment, hiring and supervision of staff; train and/or provide orientation for staff; provide staff coverage as needed. Oversee, reports, disciplines, and coach staff behavior and performance. Oversee and manage patient flow; research new cost-efficient operations. Assist Office Manager with inventory and purchase orders. Review PSRs' end of day reconciliations. Conduct quality control measures for administrative processes and duties. Patient Account Services Ensure PSRs review, verify, and update patient account information at every visit as defined in the training manual. Review copays, deductibles, and balances to ensure accurate collections; reviews credit balances to ensure it is being applied and that all financial transactions in the EHR are properly documented. Responsible to resolve complex patient/insurance billing issues. Ensure PSRs perform all other patient account duties as described in the training manual. Customer Service Ensure phones are answered and calls are handled promptly and accordingly. Give and obtain accurate and pertinent information to and from callers. Manage all patient related communications as defined by the PCMH workflow. Patient Services Scheduling Ensure complete patient registration by parent/guardian and populate all required registration fields in the EHR. Verify patient insurance eligibility and coverage prior to service. Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows). Oversee and schedule patient appointments accordingly based on the scheduling policy. Professional Development Attend and assist in meetings as required, and participate in committees as requested. Participate in professional development activities. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : Maryland-Silver Spring Work Locations : CNPA Silver Spring 10801 Lockwood Drive Suite 230 Silver Spring 20901 Job : Administrative Support / Customer Service Organization : Childrens Peds and Assoc Position Status : R (Regular) - FT - Full-Time Shift : Day Work Schedule : Full-Time Job Posting : Feb 6, 2025, 11:50:16 PM Full-Time Salary Range : 37668.8 - 62774.4