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Salesforce CRM Support Specialist

Steelcase
United States, Michigan, Grand Rapids
901 44th Street Southeast (Show on map)
Feb 06, 2025
General Information Country: USA State: Michigan City: Grand Rapids Date posted: 06-Feb-2025 Business Function: Information Technology Position Type: Full-Time/Regular Description We are hiring a Salesforce CRM Support Specialist! This person will be a member of a global team supporting Salesforce's Sales and Service Cloud platforms within Steelcase's IT environment. Who You Are: Minimum Qualifications BA/BS degree (or equivalent experience). 2+ years of system administration experience with Salesforce or equivalent technology platform Sales Cloud proficiency required. Qualified applicants must be authorized to work in the United States on a full-time basis. Steelcase will not provide support for or sponsor work authorization and/or visas for this role. Desired Skills and Experience Proactive attitude and ability to work independently with minimal supervision. Salesforce administration experience is preferred. Strong communication, interpersonal, and presentation skills, including ability to articulate complex problems in a simple manner. Strong organization and time-management skills. Able to teach and train end-users in a 1:1 setting Willingness to learn and adapt to Agile/Scrum practices, if needed. What You Will Be Doing: This role is responsible for the day-to-day support of the Steelcase's Salesforce instance. The core job functions include working with various business partners to support, train, and communicate with them regarding their usage of Salesforce Lightning, and other applicable systems. The responsibilities outlined below are not exhaustive and may change as determined by the needs of Steelcase: Handle user inquiries and enhancement requests logged as support tickets, resolving issues or escalating them to appropriate subject matter experts when necessary. Adapts to various processes but also identifies and suggests improvements to process efficiency Supports project delivery through the adoption and support of Agile project management methodologies. Collaborates with partners and stakeholders to communicate findings and raise issues to management. Ensures data validity, monitors Salesforce database, looks after data integrity while adhering to compliance policies and procedures. Identifies and implements solutions to increase efficiency in the sales processes Wellbeing Means so Much More than Benefits, you may be interested in: Nurse and massage therapist onsite for employees Employee assistance program, providing free counseling, financial resilience, and legal guidance 2nd doctors opinion for you and your extended family (parents, siblings, spouse, and more!) Ongoing learning through Linkedin Learning Who We Are: Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. Why People Choose to Work with Us: At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. What Matters to Us: More than qualifications, we're looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. Steelcase is a MVAA- Gold Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply. Please see our Working at Steelcase Document for more detailed benefits and compensation information. If you're interested in Steelcase, but this isn't the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise. The annual base salary range for this position is $76,000-121,700. Please note that the salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. #LI-AW1 #associate #LI-Hybrid #Information_Technology