Customer Service Rep II

We are searching for a Customer Service Rep II on behalf of our client. This is a 1 yr. contract assignment. (W-2) This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.

Location: Houston, Texas 77002

This is a 1 yr. contract assignment. (W-2)

Responsibilities

• Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.
• Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls.
• Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers' accounts as appropriate.
• Also, work with call centers and customers to resolve agency/customer issues.
• Reports fraudulent conditions to management.

Requirements

• High School Diploma
• 2 years of customer service experience
• Any experience in Texas deregulation a plus.

EOE of Minorities / Females / Vets / Disability.

FL: 17382