Bilingual Customer Support Representative

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Houston
Feb 04, 2025
Description The Customer Service Representative processes industrial sales transactions, produces quotes, provides information about products, builds rapport with customers, and promotes merchandise while working in an office setting with other team members. Individuals in this role actively listen, solve problems, communicate well, and leave customers satisfied with their purchases. This is not a scripted role; individuals will need to think on their feet to promote products, not services. Uses superior customer-oriented etiquette, professionalism, and technical expertise to promote intimate customer relationships and expand sales opportunities whenever possible. ESSENTIAL FUNCTIONS Assists and responds to customers' inquiries and complaints quickly and efficiently while providing exceptional customer service. Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support. Provides product pricing and shipping by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Developing cost-effective and time sensitive quotes for customers via phone and email. Entering customer orders and providing order related paperwork to customers. Ensures timely shipment of materials and customer satisfaction by estimating lead times. Contributes to add-on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution. Create estimates, discounts, and RFQ's as necessary. Answering phone calls and emails in a professional manner. Building and maintaining customer relationships. Upselling products and making recommendations. Other duties as required. Skills* microsoft, call center, manufacturing industry, spanish, Customer service, Help desk support, Support, Customer support Top Skills Details microsoft,call center,manufacturing industry,spanish Additional Skills & Qualifications The following experience is required: Associate's degree in business administration or related field; or 3+ years of directly transferrable skills working inside sales Experience working with dedicated external customers in a global manufacturing industry. Strong phone customer service and technical skills Strong ability to multi-task, self-direct, and prioritize Intermediate level MS Office Suite and distribution-specific ERP systems skills. Experience Level* Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Houston,TX. Application Deadline This position is anticipated to close on Feb 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.