Seasonal Associate - Card Services

Position Title: Card Services - Seasonal Associate
Business Unit: Processing Operations
Reports To: Supervisor of Card Services

Position Overview:
This seasonal position focuses on processing disputes and maintenance related to debit and ATM cards. The role is critical in ensuring compliance with regulatory guidelines while providing high-quality service to internal and external customers.

Primary Responsibilities:

• Performs maintenance on debit cards, ATM cards, and business check cards accurately, timely, and in compliance with department standards.
• Responds promptly and accurately to inquiries via phone and email to support internal customer service needs.
• Generates customer correspondence for each stage of the dispute process while adhering to Regulation E guidelines.
• Reviews daily and monthly reports, taking appropriate action based on assigned procedures.
• Assists with administrative and project-related tasks related to card services operations.
• Maintains accountability for risk management by adhering to the Bank's risk management program in all card services activities.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:
High School or GED

Minimum Years Experience:
0

Special Skills:
Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Detail-oriented

Ability to work and multi-task in a fast-paced environment

MS Word - Intermediate Level

MS Excel - Intermediate Level

Special Licenses and Certificates:
N/A

Physical Requirements:
N/A

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.