Order Review Supervisor

As the Order Review Supervisor, you will supervise department activity for the Order Review team including coaching, mentoring, facilitating problem solving, conducting performance reviews, developing, and maintaining department measurements, monitoring, and managing department labor, time and attendance.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move.

Coaching, mentoring, facilitating problem solving, conducting performance reviews, developing, and maintaining department measurements, monitoring, and managing department labor, time and attendance
• Evaluate incoming customer orders and administer workload to the appropriate support personnel based on staff's skill level and ability to meet established department goals
• Support departmental goal initiatives to achieve critical measures; administer and monitor department workload with performance goals in mind.
• Partner with production and other customer service teams with managing workflow to ensure accuracy and timeliness for our customers.
• Foster and maintain a desirable work environment conducive to a motivated, cohesive, and productive team.
• Lead and participate in teams that will lead to the enhancement of process and eliminate process waste.
• Identify opportunities to enhance our customer and employee experience.

• Innovative thinking
• Experience with process improvements
• Analytical skills
• Ability to work well with others

• High school diploma or equivalent vocational/technical training (bachelor's degree preferred).
• Proven experience with coaching and mentoring a team
• Customer Service experience
• This position is based in Warroad, MN and requires onsite work

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.