Customer Service Representative

Company: Victor Stanley

Job Location: Dunkirk, MD

Work Setting: Hybrid after training

Hourly Rate: $18.50 - $20.00 per hour

Victor Stanley is a proud member of the PlayCore family. We are a leader in quality site furnishings, which helps you bring your visions to life. From benches and bike racks to smart litter receptacles, which use our Relay Sensor and Service to enable efficient collection routing, we meticulously design, engineer and manufacture every detail to ensure our site furnishings will withstand the test of time. Celebrating over 60 years, we help create a place for people to gather, live life and make timeless moments.

The Customer Service Representative will work together with the Business Development and the Inside Business Development teams as well as other staff members to grow the existing customer base, create new customer base and meet or exceed sales expectations while increasing customer satisfaction.

• Answer customers' questions about products, prices, availability, and product uses.
• Work with new and existing customers to discuss their needs, and to explain how these needs could be met by specific products.
• Quote prices and other bid specifications.
• Inform customers of estimated delivery schedules, warranties, or other information pertaining to purchased products.
• Collaborate with colleagues to exchange information such as business development strategies and marketing information.
• Follow up on orders and quotes.
• Other duties as assigned.

Excellent benefits package. Benefits options include paid time off, 11 paid holidays, health (single and family), vision, dental, life, disability, accident, critical illness, hospital indemnity, identity protection, and pet insurance on the first day of full-time employment. Other options include an education reimbursement, flexible spending account (FSA) and a health savings account (HAS) for eligible employees. A 401(k) plan with employer match available after 60 days of employment.

• Analytical Decision-Making
• Communication
• Learning & Development
• Planning & Organizing
• Professionalism & Integrity
• Risk-Taking/Creative Thinking
• Teamwork & Relationship-Building
• Results Orientation

• Requires an advance-related degree or a high school diploma/equivalent with over 2 years of work-related experience.
• Must have excellent communication and active listening skills with the ability to deal with others in a professional manner.
• Attention to detail is essential.
• Time management with a strong sense of urgency and motivation required.

PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.