New 
VP/Director, Digital Operations
 Dollar Bank, FSB | |
 United States, Pennsylvania, Pittsburgh | |
 Jan 30, 2025 | |
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We are seeking an experienced and process-oriented Senior Digital Product Manager to lead our digital "run the bank" team in Pittsburgh, Pennsylvania. In this role, you will be responsible for overseeing the maintenance and optimization of our digital channels, including online banking and account opening, with a focus on analytics, product management, and operational excellence. This is a hybrid position.
Qualifications: *Bachelor's degree required. Will consider professional experience in lieu of education. Advanced degree preferred. * Nine (9) years of experience in digital banking product management and process improvement roles, with a proven track record of managing and optimizing digital products in a fast-paced environment working within an Agile framework. *Strong analytical skills with proficiency in data analysis tools and techniques. *Solid understanding of product management principles, processes, and best practices. *Excellent communication and collaboration skills, with the ability to effectively convey complex information and ideas to stakeholders at all levels of the organization. *Leadership experience with a demonstrated ability to manage and mentor a team of digital product analysts or similar roles. *Detail-oriented with a focus on accuracy and quality of work. *Ability to thrive in a fast-paced, agile environment and manage multiple priorities effectively. Competencies: *Operational expertise: Drives process improvement, issue resolution and quality assurance efforts to ensure continuous improvement. *Analytical: Utilizes data-driven insights to analyze digital product performance, identify areas for improvement, and drive data-informed decision-making within the digital team. *Strategic Thinking: Leads strategic planning and execution of initiatives surrounding key issues and relationships relevant to achieving business objectives and organizational goals. *Team Leadership: Provides leadership, mentorship, and guidance, fostering a culture of collaboration, continuous improvement, and accountability. *Communication: Listens and Communicates effectively with internal stakeholders to gather requirements, provide updates, and solicit feedback on digital product initiatives and operational activities. *Customer Focus: Seeks to understand the needs of current and future customers and prioritizes customer satisfaction in all actions and initiatives. Principal Activities and Duties: Data Analysis and Insights: oConduct regular analysis of digital product performance metrics, user behavior data, and market trends to identify opportunities for optimization and improvement. oUse data-driven insights to inform decision-making and prioritize initiatives aimed at enhancing the efficiency and effectiveness of existing digital products. Process Optimization: oCollaborate with cross-functional teams to streamline internal processes and workflows related to digital product management and operational activities. oIdentify bottlenecks, inefficiencies, and areas for improvement within existing processes, and develop strategies to address them. Issue Resolution: oLead the investigation and resolution of customer issues and concerns related to digital products, ensuring timely resolution and a positive user experience. oWork closely with internal stakeholders, including customer support teams and technical experts, to address and resolve product-related issues. Product Maintenance and Enhancement: oOversee the maintenance and optimization of existing digital products, ensuring they remain functional, up-to-date, and aligned with customer needs and business objectives. Collaborate with product owners, developers, and other stakeholders to prioritize and implement small enhancements and updates to digital products. oCommunicate enhancement requirements through epics and user stories that are well-defined and prioritized, facilitating efficient development and delivery of digital products. Quality Assurance: oMonitor digital product performance and functionality, conducting regular quality assurance testing to identify and address any issues or bugs. oEnsure compliance with internal standards, industry best practices, and regulatory requirements for digital product management and operation. User Communication: oDevelop and execute strategies for communicating product updates, enhancements, and issue resolutions to users within the digital channel. oEnsure clear and timely communication with users regarding any changes or updates to digital products, minimizing disruption and confusion. Stakeholder Engagement: oCommunicate effectively with internal stakeholders to gather requirements, provide updates, and solicit feedback on digital product initiatives and operational activities. oCollaborate with cross-functional teams to ensure alignment and coordination of efforts across different departments and functions. Team Management and Leadership: oProvide leadership, mentorship, and guidance to the Digital Product Analysts in the Run the Bank team, fostering a culture of collaboration, continuous improvement, and accountability. oSet clear expectations, establish goals and objectives, and monitor progress towards achieving them. Documentation and Reporting: oMaintain accurate documentation of digital product management processes, workflows, and procedures. Prepare and deliver regular status reports and presentations to senior leadership and other stakeholders, highlighting key achievements, challenges, and opportunities for improvement. oAll employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. | |