Coordinator - Emergency Standards

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Coordinator - Emergency Standards, you are the go-to person for 911 process and procedures within TDS, external vendors and local and state government agencies. You will ensure accuracy of database entries between entities. In addition, you will also ensure all processes and procedures are developed and maintained so that other resource within TDS can assist with processing 911 requests. Finally, you will make sure the internal and external standards for 911/E911 and Number Management functions are met and handles escalations in these areas.

Procedures - Develop and maintained procedures to handle 911 issues, 911 reporting and 911 database entry.
• Reporting - Works with agencies internally and externally to make database updates and corrections. Develops and maintains reports to ensure entry accuracy.
• Escalations - Act as the first and second level for all 911 escalations for internal co-workers, external vendors and state and local government agencies.
• Continuous Process Improvement - participate in projects and activities related to the implementation and billing of E911 services with a constant focus on process improvement.
• Miscellaneous 911 tasks - assist in the coordination and communication of changes to Regulatory rules affecting Contact Center activities.

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 1+ years of call center experience in the telecommunications industry.

Other Qualifications

• Experience with PC/Mainframe applications.
• Working knowledge of local tariffs
• Working knowledge of TDS TELECOM billing system(s) and other customer care systems (Siebel, SABRE, DESI, CCM, etc).
• Working knowledge of TDS TELECOM's relationship with interexchange carriers.
• Ability to provide concise communications to a variety of audiences.
• Ability to work as a team member with internal and external peers.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Life Insurance

• 401(k) Plan

• Generous Vacation & Paid Sick Leave

• Seven Paid National Holidays & One Floating Holiday

• Paid Parental Leave (6 weeks after 12 months of employment)

• Adoption & Surrogacy Assistance

• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability

• TDS Service Discounts

• Education Assistance

• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visittdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the diversity of our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.