Business Analyst

Business Analyst
Graduate School USA
Washington, D.C.

The Business Analyst is a pivotal member of the sales & operations team, being accountable for the seamless execution of sales operations by managing the one-version-of-the-truth reporting in Salesforce (CRM), internal sales processes, and reporting & analysis through Salesforce. This role is integral to the sales operations, interfacing with billing and collections, and Customer Experience - class delivery.

The Business Analyst will be the Salesforce expert, training others and implementing optimizations to the CRM system and corresponding sales processes. They will foster a collaborative culture within the sales team and improve the Salesforce skills and accuracy of the team.

Leveraging analytical skills, they will draw insights and business recommendations from the data and reports they produce, contributing to executive reporting and forecasting.

The Business Analyst will lead and oversee the coordination of sales operations & processes, develop and implement strategic initiatives to enhance operational efficiency, and drive continuous improvement in sales processes to achieve organizational goals.

Additionally, the Business Analyst will support the Bids & Contracts Manager in processing proposals and solicitation responses, develop and present individual and team reports, and gather and present competitive information.

Responsibilities:

Strategic Sales Operations Management
* Expand and enhance current Salesforce (CRM) instance
* Collaborate with 3rd party Salesforce integrators and IT Shared Services partners for implementation, enhancement and maintenance of CRM.
* Develop customer journey process that is supported by CRM, utilizing automation where appropriate, to enable business decision-making based off pipeline data.
* Optimize and align current sales operations with enhanced Salesforce instance
* Lead and oversee the coordination of sales operations processes, ensuring the seamless execution of internal processes.
* Implement best practices for pipeline success.

Reporting and Analysis
* Maintain, enhance and/or create, and deploy detailed reports & dashboards to improve sales efficiency and support sales growth.
* Utilize CRM tools to track and report on key performance indicators (KPIs)
* Own and ensure data integrity and completeness within systems to drive accurate reporting and forecasting.
* Draw insights across multiple complex data sets and incorporate analysis and recommendations into decision making.
* Provide executive level reporting for weekly Leaders meeting, monthly forecasts and Board meetings.

Continuous Improvement
* Analyze and refine sales processes and overall customer journey to improve efficiency and effectiveness.
* Drive continuous improvement in strategic initiatives, sales and data processes, ensuring accuracy, timely responses, and proper documentation.
* Implement feedback loops to refine and enhance processes and execution.
* Act as the interface/liaison between sales leadership, the sales team, delivery team and accounting team to Identify operational issues, propose solutions, and resolve them with minimal disruption
Training and Support
* Provide training and support to the sales team on the use of relevant technologies.
* Serve as a Salesforce.com Subject Matter Expert (SME), providing insights on how Customer Relationship Management (CRM) enhances the overall sales process through daily support and issue resolution.

Reporting and Analysis
* Enhance, Create, maintain and deploy detailed reports & dashboards to improve sales efficiency and support sales growth.
* Utilize CRM tools to track and report on key performance indicators (KPIs
* Own and ensure data integrity and completeness within systems to drive accurate reporting and forecasting.
* Draw insights across multiple complex data sets and incorporate analysis and recommendations into decision making.
* Collaborate with 3rd party Salesforce integrators and Shared Services partners.
* Provide executive level reporting for weekly Leaders meeting, monthly forecasts and Board meetings.

Financial Operations
* Partner with the sales team to secure, deliver, and manage client invoicing.
* Support credit card and Standard Form 182 (SF182) ordering and GSUSA Billing team processing procedures.
* Understand the GSUSA General Services Administration Multiple Award Schedule (MAS) contract ordering and procedures.
Collaboration and Coordination
* Foster collaboration with the sales team and other departments to optimize sales operations and enhance customer satisfaction.
* Support the Bids & Contracts Manager in developing and processing proposals and solicitation responses.
* Collaborate with BD, Customer Experience, Product, and Manager Contract and Compliance, to ensure smooth handovers of Bids and Contracts or Special Program contracts.
* Gather and present competitive information as required.

Flexibility and Adaptability
* Remain flexible and adaptable in a dynamic environment, adjusting to changing priorities and new challenges.
* Maintain confidentiality of all GSUSA information.
* Performs additional duties as assigned

Reporting Relationships:

This position has no direct reports, but coordinates extensively with Customers/Students, Customer Experience, Product, Finance/Accounting and instructors.
The Business Analyst reports to the VP, Sales.

Requirements:

• Strong Salesforce knowledge and experience required.
• Experience managing a project or program with task deadlines.
• Problem-Solving: Identify operational issues, propose solutions, and resolve them with minimal disruption.
• Analytical skills and ability to formulate conclusions from data analysis
• Sales Operations experience with strong problem-solving skills
• Strong computer skills and proficiency with MS Office applications, particularly Outlook, Word, PowerPoint, and Excel. Experience with Teams and SharePoint is a plus.
• Excellent verbal and written communication skills and the ability to professionally communicate.
• Collaborate effectively with sales, finance, customer experience, IT and product teams.
• Ensure accuracy in all CRM updates, invoicing, proposal documentation, reporting and scheduling tasks.
• Excellent customer service skills with dedication to exceeding the needs of customers.

Additional Skills and Experience

• Ability to work in a hybrid capacity, which includes a strong and stable internet connection and reasonable commute into the Graduate School campus.
• Knowledge of federal contracting is desirable.
• Three years' business experience in sales, preferably in the Federal Government. SalesForce, consulting, and/or data analytics

Benefits & Compensation:

Graduate School USA offers a robust total rewards program that includes a competitive compensation and benefits program. These offerings are meant to support your well-being, offer recognition opportunities and provide personal and career growth resources and support.

Our defined compensation structure is market competitive and is built to reward performance. A reasonable estimate of the current range for this role is $77,800.00 to $105,000.00. We take a number of factors into account when determining individual starting pay, including but not limited to: job and level hired into, location, skill set; experience and training; peer compensation and other business and organizational needs. This range is subject to change.

Pay is just one component of our total rewards package. We offer a choice of plans for Medical, Dental and Vision, a 401(K) retirement plan with employer matching, employer paid basic life insurance, AD&D, and numerous voluntary plan options. We also have a continuing education benefit available for full-time employees offering a 100% tuition reduction on courses taken within our family of brands, a robust learning management system and individual development planning. In addition, Graduate School USA believes that a diverse and inclusive workplace fosters creativity, innovation, and overall success. We are committed to supporting an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives.

About Us:

Located in Washington, DC, Graduate School USA is a leading provider of professional development and training courses for the federal government, serving organizations and individuals with programs designed to support organizational missions, career and occupational development, and the personal ambitions of adult learners. GSUSA's courses and programs are delivered by instructors with real-world government experience, including customized training solutions, distance education, and leadership training.

Graduate School USA is proud to be an Equal Opportunity Employer. We are dedicated to supporting and encouraging diversity in the workplace. We commit that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.