Billing Analyst

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Billing Analyst on the Billing Operations and Technology team, you'll provide technical support and assist in developing and implementing solutions related to 3rd party billing systems and analyze systems for ongoing performance improvements. Your efforts will help keep a core part of the company's daily operations running smoothly.

WHAT OUR BILLING ANALYSTS ENJOY MOST

• Assisting in the development of software requirements
• Developing and documenting user methods and procedures
• Providing support for mass adjustments, reporting, interfaces, security, environments, outage, and trouble ticketing
• Responding to requests made via Change Request Management, Issue Management, and on-site support
• Training and assisting junior level staff and system users
• Assisting in scheduling workloads and monitoring projects; providing status reports

You'll work in a dynamic, collaborative, office environment. You'll do well in this role if you embrace new technology and enjoy fast-paced work. You'll develop a meaningful long-term career with skills that are transferable to other areas of Spectrum.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Supporting, testing, and documenting various information technology and billing systems: 3 years or more
• Education: Bachelor's degree in Business or Information Technology or related field or equivalent experience
• Technical skills: Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project
• Skills: Knowledge of systems used by Cable and/or Telecommunications industries to support end user cable, data, and telephony billing, customer services, and accounting activities
• Abilities: Read, write, speak, and understand English; Analyze and interpret data; communicate with all levels of management and personnel; handle multiple projects and tasks; maintain confidentiality; make decisions and solve problems under pressure; show judgement and initiative; work independently
• Travel Ability: Some travel required

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

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