Guest Service Coordinator

Lee Health

$18.64 - $23.30 / hr

United States, Florida, Fort Myers

2776 Cleveland Avenue (Show on map)

Jan 28, 2025

Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: Customer Service

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 8:00:00 PM

Minimum to Midpoint Pay Rate:$18.64 - $23.30 / hour

Summary

"The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Memorial Health Systems. This position coordinates guest services across multiple departments and service lines in the Emergency Department, Acute and Post-Acute care hospitals. Consults with staff, physicians and leadership on innovative approaches to providing an excellent patient experience and advocating patient rights. Interacts with patients and customers to facilitate and resolve any concerns/complaints related to services rendered which includes daily rounding. Office duties include; filing, record keeping, data entry and all documentation in accordance with the guest services policies and procedures. Promotes a ""guest first"" culture through role modeling outstanding customer service skills and attitude"

Requirements Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required	or
GED		Required	or
Associate's		Preferred

Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
3 Years	Customer Service	Required	and
1 Year	Healthcare	Required

State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

US:FL:Fort Myers