Technical Project Manager (BCTF/OSR)

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

As a Technical Project Manager you will play an active role in managing, performing and completing assigned technical tasks for small to large-scale projects. Your duties will include overseeing move, add, change (MAC) projects specifically focused on computer systems. You will work directly with other groups to ensure that projects are coordinated and completed within agreed-upon due dates. The Technical Project Manager will be responsible for developing project scopes, managing timelines, mitigating risks, and communicating progress to customers. As a Technical Project Manager you should have a foundational understanding of technical concepts, including workstation setup and network configurations, to effectively oversee project implementation and ensure seamless operations.

Responsibilities:

Manage move, add, change, stand-up, technology insertion and decommissioning projects for all supported customers within the across the NCR, utilizing a blend of technical, logistical, and organizational skills to ensure successful execution through careful coordination among diverse stakeholders.
• Coordinate with stakeholders and technical teams to ensure efficient execution, timely delivery, and alignment with organizational goals while maintaining high standards of quality and customer satisfaction.
• Plan, manage and execute small to large-scale projects concurrently and across all phases of development
• Coordinate with customer POCs to gather requirements and manage expectations
• Coordinate with Network Cabling Project Managers and Engineers throughout network cabling installation projects
• Coordinate with various teams to schedule and coordinate intersecting activities
• Effectively communicate project scope and schedule with customers, various teams, and any other stakeholders
• Work closely with and coordinate amongst other Project Managers and technicians to schedule resources (IT and tech labor) for all project tasks
• Monitor workflow and make timeline adjustments as needed
• Develop status reports, cost estimates, and resource plans for large scale projects
• Provide clear and concise weekly reporting to leadership on project updates and constraints
• Use Service Now to track, monitor, and engage services from other functional owners
• Utilize a central repository (SharePoint) for project planning, collaboration and document management
• Contribute to process documentation to depict and improve internal processes
• Coordinate with Asset Management resources during scheduled office moves and on issuance of new equipment

Requirements:

• Bachelor's Degree in IT related field or equivalent
• 5-7 years of professional work experience in the managing move, add, change projects
• 8570 Level II Certification, Security+ CE
• ITILv4 Foundation minimum certification
• Clearance Required: US Department of Defense (DOD) issued Secret clearance

• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Solid multi-tasking and project oriented skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good written, oral, and interpersonal communication skills
• Ability to conduct research into end-user issues and develop achievable courses of action to resolve them
• Ability to present ideas in business-friendly and user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Team-oriented and skilled in working within a collaborative environment
• Willing and able to utilize own vehicle and shuttles to travel throughout the NCR to support projects

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.