Field Based Clinical Practice Performance Coordinator - Tallahassee, FL

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located in Tallahassee, FL.

We offer 4 weeks of paid training. The hours of training will be during our normal business hours.

Primary Responsibilities:

• Assist in the review of medical records to highlight Star opportunities for the medical staff
• Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities
• Track appointments and document information completely and accurately in all currently supported systems in a timely manner
• Optimize customer satisfaction, positively impact the closing of gaps in care and productivity
• Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members ensuring that recommended preventative health screenings are completed and HEDIS gaps in care are addressed
• Interaction with UHC members via telephone to assist and support an appropriate level of care. This may include making outbound/inbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities
• Ability to work independently in virtual setting
• Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise
• Adhere to corporate requirements related to industry regulations/responsibilities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of telephonic customer service experience
• 1+ years of working experience with and knowledge of HIPAA compliance requirements
• 1+ years of a healthcare background with medical terminology
• 1+ years of working experience with Microsoft Tools, including Microsoft Word, Microsoft Outlook and Microsoft Excel
• Reside within a thirty-mile radius from Tallahassee, FL
• Ability to travel up to 75% to local healthcare providers
• Ability to work Monday - Friday, during our normal business hours of 8:00am - 5:00pm

Preferred Qualifications:

• Pharmacy Tech with active license
• Medical Assistant
• 1+ years of working experience with ICD- 9/10 and CPT Codes
• Experience working in a physician, provider, and / OR medical office
• EMR and HEDIS knowledge and experience
• Familiarity with clinical issues

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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