Associate Client Services Manager

Global Experience Specialists, Inc.
dental insurance, 401(k)

6800 Santa Fe Drive (Show on map)
Apr 08, 2025
Description This opportunity is an in-person position located in downtown Chicago at the Hyatt Regency Chicago at 151 East Wacker Drive, Chicago, IL 60601 Our Associate Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at the Hyatt Regency Chicago for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services. Responsibilities Responsible for the management of shows from planning stages through collection of invoice, including: collaborating with clients to gather information, help influence decision making and manage to customer expectations floor plan management writing work orders overseeing the creation, approval and distribution of service kits working with internal departments to ensure work orders are completed overseeing the set-up and tear down of shows generating show management invoices and following up until collected Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all Act as a supporting staff member for large Portfolio Business and local support for traveling Client Services Management Staff Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management Fulfill roll in Show Planning process as required on assigned shows Basic understanding of pricing models and estimation Basic understanding of GES and onPeak's Products and Services Adhere to all Business Standard Operating Procedures Performs other duties as assigned and deemed necessary of the position Qualifications College degree preferred (2) year's experience in the tradeshow, convention, hospitality industry or similar experience preferred Base industry knowledge Developed management approach Basic understanding of Key Performance Indicator's Basic understanding of upstream/downstream cause & effect Cross department capabilities Capable of running new/modified processes Capable in multisystem management Potential Travel up to 25% Base understanding of accounting and finance knowledge (read and understand) Base understanding of execution on FWL/MEC process Detail oriented and able to multi-task Strong Communication skills Work Environment Requires ability to adapt to multiple settings and shifting responsibilities Must be able to work under pressure Opportunity to work nights, weekends and at showsite Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas Frequently encounters uncomfortable temperatures, dust and/or other conditions Requires working both alone and with others in a team atmosphere Requires working with union and non-union employees Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights: Competitive salaries 401K with company match Healthcare/vision/dental insurance Wellness benefits Career development program Employee assistance program Vacation time Community involvement opportunities Team activities And much more... #LI-JM1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.