Licensed Practical Nurse - TeleNurse (part time, EO Friday 5pm-8p and EO Saturday 9am-2pm)

The LPN TeleNurse is responsible for providing precertification services and TeleNurse support services within the LPN scope of practice as defined by the Illinois Nurse Practice Act. Promotes the philosophy of wellness, serves as a resource person, educator, and patient advocate.

Job Relationships
Reports to the TeleNurse Supervisor

Principal Responsibilities

• Provide accurate and efficient insurance pre-certification services for multi-specialty provider offices.
• Learn and maintain various insurance pre-certification requirements and access to various insurance portals.
• Function as a resource to new pre-certification nurses and department projects.
• Perform medication refill requests, document nursing home reports, and verify various orders and patient information within the electronic health record.
• Collect data and provide basic nursing assessment to identify patients needing RN TeleNurse triage services.
• Report identified emergent, urgent, or routine patient healthcare needs to the RN TeleNurse.
• Ability to multi-task, function efficiently and with minimal supervision within multiple software programs in real time.
• Prioritize tasks within the electronic health record and manage time and resources effectively.
• Serve as an advocate for the patient by communicating and collaborating with the RN TeleNurse.
• Ability to provide staffing during critical staffing times.
• Demonstrate effective verbal communication over the phone in a calm and professional manner.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to SC Way customer service philosophy.
• Perform other job duties as assigned.

Education/Experience
Graduate of an accredited school of nursing with current Illinois LPN license required.
Minimum three (3) years clinical experience in an acute ambulatory or acute care setting required.

Licenses/Certificates

• LPN License in the State of IL required.

Knowledge, Skills and Abilities

• Required to work every other Saturday and 4 out of 8 holidays.
• Pleasant, clear telephone voice.
• Required to reside within a 70 mile radius of Springfield, IL
• Intermediate computer skills and ability to accurately type 40 words per minute.
• Excellent written, verbal, and interpersonal communication skills.

Working Environment

• This job operates in a professional office environment.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
• Requires the ability to sit for extended periods.

PHI/Privacy Level
HIPAA1